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What every SMB retailer should put on their wish list

In the small-business retail ecosystem, a great customer experience is the gift that keeps on giving.

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Increasing net retention requires an innovative approach to CX

See how leading software and cloud services companies are making a name for themselves by leaning into customer experience as a differentiator.

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The impact of automation and AI on manufacturing

A digital revolution in manufacturing is underway. For manufacturers that embrace these new technologies, the opportunities are vast.

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CX Accelerator: How Starters can climb the CX ladder

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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5 ways omnichannel routing improves operations

Learn more about routing and live reporting solutions available within the Agent Workspace and five ways these solutions can help you manage your operations more effectively.

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Zendesk Dashboards make data work for you

A data-driven approach to decision-making helps businesses make the right decisions. But understanding your data can…

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How software and cloud services companies can scale CX with self-service and intelligent triage

See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.

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Zendesk for Software & Cloud Services

Transform your CX and accelerate customer retention using our free guide.

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The age of Conversational CRM is here

The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.

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How communicating in a simple and concrete manner boosts effectiveness

Ever been on a train and wondered what the announcer is talking about? Whether it’s adding…

Conversational CRM is the missing piece in your sales strategy

Learn why conversations play a critical role in creating customers for life.

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How CX helps healthcare SMBs earn healthy bottom lines

Smaller healthcare companies stand to grow strong on a foundation of great customer experience.

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“Funding squeeze” does not spell doom and gloom for startups seeking VC

Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.

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5 ways omnichannel routing helps you manage operations effectively

Customers are engaging more with service teams—volume is up 14 percent over 2021, according to our…

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How to take airline CX out of a holding pattern

Reach new heights with better customer experiences. Get our top tips and expert advice.

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Customer service agents finally get the recognition they deserve

It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.

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3 ways healthcare companies are improving customer experience

Quality customer service in healthcare is more important than ever. Here’s how to stay ahead of the curve.

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The three hottest trends in eCommerce right now

Today’s eCommerce market is on fire, evolving at a dizzying pace driven by new technology, capabilities,…

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Live or virtual: The future of B2B events?

While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…