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Humans x chatbots: How this winning combination best serves banks
The customer journey in banking has drastically changed in recent years. The days of visiting a…
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Sustainable shopping: Why retailers must go all in on green
According to researchers from the National Retail Federation, half of all shoppers will pay extra for…
Horizontal Experience: what is it and how can companies benefit from it?
It’s no secret that customer experience is now influencing the way many companies operate. Adopting a…
Top trends to watch in Healthcare CX
See how leading healthcare companies are transforming their technology to deliver modern, secure experiences across many different stakeholder groups.
Revolutionising customer support: Unleashing the power of emerging technologies
In today’s fast-paced digital landscape, businesses are constantly striving to enhance customer support experiences and optimise…
The top trends behind manufacturers' CX revolution
Manufacturers are taking the ‘glass half full’ approach to forecasting their performance for the next couple…
WhatsApp chatbot: use this tool to optimise your customer service
Get to grips with everything about the WhatsApp chatbot: how it works, 4 advantages and 3 essential steps to activate and streamline your customer service
Cybersecurity in financial services: Keeping data safe in the cloud has never been more urgent
With more financial organisations investing in cloud-based customer service solutions, protecting customer data has become a vital component of security and a key concern for the C-suite in 2023 as many financial services leaders ramp up their investment in customer service.
Why CX is a key differentiator in the rise of embedded finance
Embedded finance has become a hot topic in the last few years, offering new revenue streams…