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How companies can make the most out of Buy Now Pay Later services

This year, many European customers are eagerly waiting for Black Friday to finally purchase the items…

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COP27 and ESG: What businesses should look out for at this year’s conference

It’s time for our wake up call. We are being warned that we are at the…

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The ultimate Black Friday deal: winning new customers

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5 min read

Why retailers need an endless aisle solution

Today’s shoppers insist on immediacy. They use their phones to get anything they want instantly, from…

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The age of Conversational CRM is here

The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.

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5 strategies to ensure returns don't turn into a nightmare before Christmas

As peak shopping season fast approaches, how can retailers brace themselves for the returns avalanche and ensure it doesn’t impact their bottom line and customer service?

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Christmas gift shopping behaviour has changed - Now is the time for retailers to adapt

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4 min read

How to put customer service first in uncertain times

We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…

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4 min read

2023: The year of customer service-led growth

While leaders navigate a constantly changing reality, they must keep thinking about how to drive their…

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6 min read

From transactions to relationships - Four ways to fire up your CX capability today

Yesterday’s businesses saw customer service and experience divisions as expensive cost centres. Today, that view is…

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8 min read

How to use Facebook Messenger for customer service

Not all lockdown trends stick – if your sourdough expired weeks ago, you’re not alone. But…