Research and trends
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
Latest stories
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7 min read
Welcome to your one-stop integration shop
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. unitQ Monitor.
Article
5 min read
CX and COVID-19: What agile companies are doing differently
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
Article
5 min read
Leading a startup during a pandemic: five lessons from five founders
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
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5 min read
Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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7 min read
New Zendesk app integrations are here
The newest integrations from Zendesk – at your service.
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7 min read
Through the CIO lens: 5 important CX trends for 2020
Discover more CX trends that we're seeing in 2020 and find out how CIOs are in a unique position to drive their organisations towards customer centricity.
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4 min read
Thoughts from HR: 3 effective ways to support your employees during COVID-19
Employees expect the same clear communications from their employer as they do from their favorite brands.…
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7 min read
Show big support for small businesses
Since the enforcement of social distancing and shop closures, turnover in small business stores has plummeted to record low levels. To show our support, we are sharing some examples of our small business heroes offering unique products and services in this changing environment.
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1 min read
Gartner's 5 key emerging technologies and their impact on customer experience
At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…
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7 min read
5 ways financial services are banking on conversational customer support
Financial services are leaning into modern conversational experiences to manage their customer relationships
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12 min read
How to deliver good customer service: 11 proven tips and examples
Good customer service is critical for retaining and acquiring customers. Learn how to meet and exceed customer expectations in our guide.
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1 min read
The Zendesk Customer Experience Trends Report 2020
Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…
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5 min read
3 best practices to cultivate loyalty in customer service
Not long ago, loyalty in customer service was fairly simple, both in meaning and in method.…
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1 min read
Shattering the Stereotypes of Chat
“Which channel should I be using to talk to my customers? How can I be ready…
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16 min read
Top 22 benefits of chatbots for businesses and customers
Not all bots are bad—when it comes to customer service, the benefits of chatbots are many. See how the technology can take your customer support to the next level.
Article
8 min read
What is the difference between chat and messaging?
Chat and messaging are two popular methods to connect with your customers. Learn why different communication methods provide a better customer experience (CX).
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1 min read
How Homebridge scaled with Zendesk
As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…
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1 min read
5 biggest gaps in customer service for mid-size companies
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…
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9 min read
Personalised customer service: what it is and how to provide it
Personalization matters more than ever. Here’s how to leverage customer data and omnichannel support to create personalized customer experiences.
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