Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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4 min read
Customer support: Why is it an essential service for the relationship between the user and the company?
What is customer support and how does it work? The benefits of a service designed to bring customers and companies closer together.
Article
14 min read
How to deal with angry customers: 17 tips and templates
Knowing what to say to angry customers can turn a tense situation into an opportunity. Learn how to deal with irate customers and use our free templates.
Article
6 min read
Customer service training: 6 steps to effectively prepare your team
Step by step on how to provide customer service training to your employees! How to engage and what are the main topics in the field.
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6 min read
How important is data privacy to the customer experience?
Customer experience (CX) has become the business strategy, and with good reason. 75% of customers are…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
7 min read
Switching from live chat to messaging
You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.
Article
5 min read
What is a customer service script and how to prepare one in 5 simple steps
Learn what a customer service script is and take a look at a simple step-by-step guide on how to make one for your company.
Article
4 min read
4 Customer service models for 2021 that help you and your clients be successful
Human service or automated solutions? Take a look at the service models and when to use each one in order to promote customer success
1 min read
The ROI of CX transformation
This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs and ROI of an enterprise-wide CX transformation.
Article
5 min read
What is customer engagement and how is this metric important to your company?
Find out what customer engagement is, how this metric is important, and discover three benefits of applying it in your company.
Article
6 min read
The Customer Success role: main activities and its importance within a company
Maintain revenue and promote customer success. See more about the activities of the Customer Success position and why having it in your company is important.
Article
4 min read
How to engage customers: 4 techniques to strengthen your customers' relationship with your brand
Understand what customer engagement is, the advantages of investing in such strategies and 4 techniques on how to engage customers.
Customer service gets conversational
A lot changed in 2020 – including customer behaviour. Not only did they reach out to…
Four ways to stay ahead of the retail paradigm shifts
The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.
Article
10 min read
How to set SMART goals for customer service
The road to unhappy customers is paved with vague intentions. Ok, so that’s not precisely how…
Article
6 min read
How do customers really feel about conversational AI?
Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, calling…
Article
5 min read
How CX is critical for the new digital world of financial services
The adoption of mobile over the last 20 years has dramatically changed the face of financial…
Article
6 min read
Customer service flowcharts: Visualise your processes effectively
Optimise your customer service, standardise the process, improve customer satisfaction. Understand the importance of a customer service flowchart and how to create one.
Article
4 min read
Three great knowledge management examples to help you and your customers
Good design, simple browsing and easy access to information. See some examples of knowledge management and recommended practices.
Article
6 min read
AI in customer service: what it is, how to use it and its impact on your company
A guide to everything about artificial intelligence in customer service. What is it, how can you use it, and what is its impact on the company? Use cases and benefits.
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