Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories
Article
11 min read
The 8 best FAQ page examples (and how to make your own)
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well known brands.
Article
23 min read
The 12 best call centre software systems of 2021 (according to users)
Find out from real-life users what it’s like to use some of the most popular call centre software.
Article
13 min read
Cloud computing: The best guide for customer service teams
Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.
Article
7 min read
Customer service types: learn about the main approaches, techniques, and news in the sector
Find out what the main types of customer service are and discover different techniques, approach styles, and what's new in this field.
Article
4 min read
Customer support: Why is it an essential service for the relationship between the user and the company?
What is customer support and how does it work? The benefits of a service designed to bring customers and companies closer together.
Article
14 min read
How to deal with angry customers: 17 tips, templates, and examples
Not sure what to say to calm down an angry customer? Here’s how to handle an irritated customer and ease tension across channels.
Article
6 min read
Customer service training: 6 steps to effectively prepare your team
Step by step on how to provide customer service training to your employees! How to engage and what are the main topics in the field.
Article
6 min read
How important is data privacy to the customer experience?
Customer experience (CX) has become the business strategy, and with good reason. 75% of customers are…
Article
7 min read
Switching from live chat to messaging
You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.
Article
5 min read
What is a customer service script and how to prepare one in 5 simple steps
Learn what a customer service script is and take a look at a simple step-by-step guide on how to make one for your company.
Article
4 min read
4 Customer service models for 2021 that help you and your clients be successful
Human service or automated solutions? Take a look at the service models and when to use each one in order to promote customer success
Article
5 min read
What is customer engagement and how is this metric important to your company?
Find out what customer engagement is, how this metric is important, and discover three benefits of applying it in your company.
Article
6 min read
The Customer Success role: main activities and its importance within a company
Maintain revenue and promote customer success. See more about the activities of the Customer Success position and why having it in your company is important.
Article
4 min read
How to engage customers: 4 techniques to strengthen your customers' relationship with your brand
Understand what customer engagement is, the advantages of investing in such strategies and 4 techniques on how to engage customers.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.