Service

Article
4 min read

Collaboration, inspiration, support: Inside the InVision community

The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond

Guides and ebooks

How four companies deliver exceptional customer experience at scale

Delivering exceptional customer experience at scale can be a challenge, but with the right tools and…

Guides and ebooks
1 min read

How four companies deliver exceptional customer experience at scale

Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…

Whitepaper
1 min read

Why enterprise companies' employees need help-desk software

Enterprise companies – especially ones that operate in the technology, healthcare, energy and manufacturing sectors –…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
4 min read

11 tips to improve agent productivity and efficiency

Are you ready to take your customer support team to the next level? Follow these tips to boost agent productivity and efficiency.

Article
7 min read

5 types of customers and what they need

As a customer support agent, you will interact with a variety of people, each with their…

Article
4 min read

Yesterday’s extraordinary is today’s ordinary

Every business needs to consider how to continuously deliver better customer experiences that can compete with…

Guides and ebooks
14 min read

How help desk software solves support problems

When we say ‘customer expectations’ – the word that comes to mind is ‘rising’. Or it…

Article
1 min read

5 biggest gaps in customer service for mid-size companies

Companies like Amazon and Uber have set the standard for customer service, which means that keeping…

Guides and ebooks
1 min read

Optimise your self-service with the right metrics

Analytics work hand in hand with your self-service, providing the data you need to build better…

Article
9 min read

Personalised customer service: what it is and how to provide it

Personalization matters more than ever. Here’s how to leverage customer data and omnichannel support to create personalized customer experiences.

Article
4 min read

How is machine learning being used in customer service?

Machine learning in customer service is used to provide a higher level of convenience for customers…

Guides and ebooks
5 min read

The benefits of owning your support community

The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO and more.

Article
4 min read

Don't be afraid of change

Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources

Article
4 min read

Three ways an AI-powered knowledge base changes the game

AI-powered knowledge bases have become vital to providing high quality customer service — here's why.

Article
27 min read

88 free call centre scripts to boost your customer satisfaction

Leverage our call centre scripts and customisable template to help agents deliver consistent and excellent customer service experiences.

Article
3 min read

Help desk vs service desk: what’s in a name?

Regardless of what you call these support teams, there are many solutions that help you better meet customers’ needs

Article
4 min read

Knowledge management maturity: Tips for levelling up

Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains. Here's how complex organisations can keep content relevant.

Guides and ebooks
2 min read

Go beyond support: Top 5 use cases for an open CRM platform

Customer relationship management (CRM) is about knowing every critical piece of information on your customers. With…