Article
Latest stories
Article
3 min read
Demystify your data: the 3 types of customer analytics
Customer analytics can tell you what you want to know about your customers, leading to sharper predictions and actionable roadmaps for achieving your desired results
Article
5 min read
5 Customer experience trends for 2018
Businesses that improve upon their customer experience through technological advances, while also prioritizing what the customer wants ahead of other considerations, will gain a competitive
Article
3 min read
See your business goals through by offering live chat
It’s crucial that your live chat goals align with your business objectives.
Article
5 min read
Integration domination
We’ve got plenty of new apps that will help you ensure your customers experience the best support possible.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
2 min read
Holiday retail and the omnichannel customer experience
For much of the world, the holiday season starts in the fall and ends with a few New Year’s resolutions in early January.
Article
4 min read
Hold the line—your new hold music has arrived
There are plenty of places to get high-quality on hold music for cheap—or even free.
Article
9 min read
The four C’s of cherry-picking
Learn the causes and solutions Cherry-picking has a negative connotation.
Article
5 min read
Your customers want an omnichannel customer experience
No one likes the experience of reaching out to a faceless company; they’d rather feel like they’re reaching out to another human—or better yet, a friend.
Article
5 min read
Knowledge management cultivates high-performing teams
The first prospective customer I spoke to after starting at Lessonly was a call center leader.
Article
3 min read
Time to build a support operations team
It might be difficult to determine how and when to add a support operations team. Learn how we did it.
Article
6 min read
Customer support like texting your (girl)friends
We’re each the sum of the five people we spend the most time with, says Olivia June, founder and CEO of VINA.
Article
5 min read
Say it with an emoji. Yes, even at work.
Whether or not you it, modern communication often involves emojis or their predecessor, emoticons. They’ve even…
Article
6 min read
5 must-haves in B2C customer support
B2C companies need to invest in features that account for their consumers’ behaviors, so we highlighted the 5 must-haves features that ensure every customer can be heard
Article
1 min read
The Multi-channel Customer Care Report
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.
Article
4 min read
Everyone is an SME in the self-service economy
Self-service experiences play a valuable role for scaling companies, helping them optimize internal resources and give customers more value.
Article
7 min read
Building real relationships through technology
BombBomb uses video—and Zendesk Support, Guide, and Chat—to rekindle a sense of human connection with its customers
Article
4 min read
The key to great service? Saying “I don’t know”
We've turned the spotlight on Zac Renault, a customer advocate who provides French language support.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.