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4 min read

11 fresh alternatives and synonyms for "happy to help"

Customers want to have genuine conversations with customer service representatives. Here are some better customer support phrases than "happy to help".

Best practices Customer support

Article
8 min read

What is a cloud call centre and how does it work?

What is a cloud call centre? A cloud call centre, or cloud-based call centre, is a…

Call center software

Article
10 min read

Customer perception: Definition, importance + how to improve it

Customer perception is customers' opinions, feelings, and beliefs about your brand. Here's how to build, improve, and influence it.

Article
2 min read

ChatGPT vs. Bard

ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.

AI and automation Artificial intelligence

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.

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20 min read

How to build a customer referral programme in 2026 (+ templates)

Customer referral programmes can help expand your audience and generate ongoing revenue. Learn how to build one and leverage our free templates today.

Article
12 min read

Escalation management: Best practices + how to manage it

Escalation management can help organisations solve customer issues quickly and efficiently. Learn how you can bring it to your organisation.

Article
9 min read

What is AI as a service (AIaaS)?

What is AI as a service?

AI and automation Artificial intelligence

Article
1 min read

Customer sentiment: What it is and why you need to measure it

Explore what customer sentiment is, how it’s analysed, and why tracking and understanding it is so important to business success.

Customer experience

Article
12 min read

20 customer thank you card examples (+ tips for writing them)

Show your customers how much their business means to you with our thank you note samples and email templates.

Article
13 min read

92 customer service statistics you need to know in 2026

Here are the trends, insights, and customer service statistics to know to exceed your customers’ expectations in 2023 and beyond.

Article
6 min read

35 customer experience statistics to know for 2026

Over 50% of customers will switch to a competitor after a single unsatisfactory customer experience. Here’s a list of 35 more customer experience statistics to share with your team.