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What comes next? How to overcome professional failure and career setbacks.

So, you just got fired from your job. Or you’ve been doing your own thing, but…

Ebook
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Roll out and manage multiple customer service channels

There is a seemingly infinite number of ways to interact with customers these days. Live chat, messaging, SMS—even self-service counts.

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On hold no more: top 5 benefits of a callback service

No one likes calling a company only to be put on hold. In fact, according to…

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17 ways to improve call centre customer satisfaction

Making connections more personal is just one way to improve call centre customer satisfaction. Get our top tips.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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Uncover the true value of your customer support organisation

Uncover the true value of your customer support organisation with the technology trends that matter most in 2017.

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Gartner Predicts 2017: CRM Customer Service and Support – EMEA

2016 has challenged industry leaders to engage customers across all support channels, but the coming year, 2017, has taken a swift turn towards analytics and artificial intelligence (AI) to deliver better support interactions

Guides and ebooks
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A Retailer’s Guide to Getting Omnichannel Customer Service Right

Retail and omnichannel customer service. With consumers shopping in more channels than ever, retailers have been forced to evolve.

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6 min read

“Thank you.” What to do with customer complaints.

There it is: The worst customer satisfaction survey ever. The customer lambasted the company, one of…

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What is customer satisfaction? Definition and importance

Customer satisfaction measures how happy your customers are with your products or services. For many businesses, it's the key to success—and the reason some fail.

Article
8 min read

12 funniest customer service scenes in film and television

Bad customer service—when you’re not at its mercy—can be pretty funny. We’ve all been there, so…

Article
5 min read

5 tips to help agents provide great support across multiple chats

Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be…

Video

Zendesk Product Demo

Watch our on-demand demo of Zendesk Support and other Zendesk products.

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1 min read

Five signs it’s time to switch from Freshdesk to Zendesk

As your business continues to expand (more customers, bigger internal teams, new products, new regions) and customer experience becomes a core function of your business, you need a customer support solution that won’t hold you back

Article
19 min read

Customer service management: Key benefits and strategies

Effective customer service management can improve customer loyalty and employee retention. Read along to learn its benefits, how to implement it, and more.

Article
10 min read

Cost of sales: Definition, formula, and ways to lower it

Get a better understanding of your finances by tracking your company’s cost of sales.

Article
1 min read

Welcome Zopim

We’re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…

Guides and ebooks
2 min read

How to provide great Facebook customer service

Scroll to the bottom to download our white paper – ‘Tips for providing great customer service…

Ebook
16 min read

9 tips for providing great social media customer service

Today’s customers expect excellent social media customer service from leading brands. Learn how to win buyers’ hearts on their favourite platforms.

Guides and ebooks
13 min read

How to hire customer support agents in 8 steps

Struggling to find the right customer support talent? Our guide shows you step-by-step instructions on how to hire customer service reps who create exceptional experiences.