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9 tips for providing great social media customer service
Today’s customers expect excellent social media customer service from leading brands. Learn how to win buyers’ hearts on their favourite platforms.
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How to hire customer support agents in 8 steps
Struggling to find the right customer support talent? Our guide shows you step-by-step instructions on how to hire customer service reps who create exceptional experiences.
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11 Steps to a Better Customer Support RFP Document
Industry watchers say that organisations change their customer support tools every five years on average. Whether…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Register now and secure your spot.
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Guide to integrating Zendesk and Salesforce
It's easy to integrate Zendesk and Salesforce – and with plenty of flexible options, you can set it up in the way that makes the most sense for your business
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The business impact of customer service on customer lifetime value
Irritating issues affect customers daily. In every industry, a customer will inevitably contact customer service to…
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Small and mighty: Empowered support teams lead to CX success for SMBs
"Champion" small businesses deliver on customer service, agent experience and agility
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Customer Support Tool Scorecard
Evaluating a new customer support tool can be a daunting task, and finding the right customer…
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