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Article
3 min read

Expanding omnichannel support with WhatsApp

Customers expect to connect with companies in the channels that are important to them. For many people that channel is WhatsApp.

Article
1 min read

Shattering the Stereotypes of Chat

“Which channel should I be using to talk to my customers? How can I be ready…

Article
14 min read

Sales cycles: 7 stages + best practices

When you understand the sales cycle, you can experience success more consistently. Learn how to make the most out of it.

Article
16 min read

Top 22 benefits of chatbots for businesses and customers

Not all bots are bad—when it comes to customer service, the benefits of chatbots are many. See how the technology can take your customer support to the next level.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.

Article
3 min read

3 steps to improving customer satisfaction this Black Friday

Despite the Black Friday phenomenon being just a few years old this side of the pond,…

Article
23 min read

10 sales pitch examples that work (+ tips for writing your own)

Craft an engaging sales pitch to pack your pipeline with high-quality leads.

Article
8 min read

What is the difference between chat and messaging?

Chat and messaging are two popular methods to connect with your customers. Learn why different communication methods provide a better customer experience (CX).

Article
6 min read

What is service recovery? 6 strategies and steps for success

Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery programme can help

Article
9 min read

Personalisation’s deep data foundations

Data-driven personalisation is the Holy Grail of marketing today. Various studies, mostly sponsored by retail-related organisations,…

Article
4 min read

The 5 most important customer service techniques

Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time

Article
5 min read

Cultivate community for a better customer experience

A robust user community is a powerful combination of support, social networking, and communications that streamlines the customer experience across the board. Here’s how it can start driving results immediately.

Article
8 min read

The new sales manager’s guide to sales reporting

Sales reporting is essential for every data-driven company. Learn why it's important and the five most important sales reports for new sales managers.

Article
15 min read

Customer data management: 8 best practices for CDM success

Customer data management is the practice of ethically collecting, securely storing, and seamlessly managing customer information. Read on for eight tips for CDM success.

Whitepaper

How to justify your sales CRM cost

While you might be convinced that your sales team needs a CRM, others within your organisation…

Article
1 min read

How Homebridge scaled with Zendesk

As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…

Whitepaper

Optimise your sales CRM to improve customer service

In the experience economy, customers expect to have consistency across all interactions with your business. Customer…

Article
7 min read

The ultimate guide to customer relationship management

Discover what customer relationship management actually is, why it’s important, how to select the best CRM…

Article
9 min read

9 best forum software for building an online community in 2026

Choose the right forum software for your business to create a successful online community and boost customer engagement.

Article
4 min read

Collaboration, inspiration, support: Inside the InVision community

The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond

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