Whitepaper
1 min read

Meeting the advanced challenges of modern retail CX

The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…

Article
13 min read

Customer relationship management: a guide

In this customer-relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement and lead to better business outcomes.

Article
11 min read

4 types of CRM and how to choose the right one

There are four types of CRM systems—operational, analytical, collaborative, and strategic—designed to support sales teams that can drive better customer experiences.

Article
4 min read

How to boost your sales success rate with live chat

Chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates and identify upselling opportunities.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
3 min read

Helping to prepare your team: Getting the most from Zendesk

We have compiled a list of product features and ideas to help your team continue to work effectively from home

Article
5 min read

10 common CRM problems and how to fix them

If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects

Article
5 min read

7 questions every small business should ask when looking for a CRM

Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together

Article
10 min read

How to create a sales CRM strategy

With a CRM strategy, your team will be able to fully utilize the tool to close more sales, boost efficiency, and improve prospects’ experience

Article
2 min read

Zendesk update: staying safe and working for you

Our top priorities are to keep our employees safe and to support the companies and customers who depend on Zendesk

Article
24 min read

Customer service training: The complete guide

Prepare your team to deliver great customer experiences with this customer service training guide—and download our template.

Guides and ebooks
15 min read

Building and managing a virtual support team

Virtual teams present different challenges and opportunities from those of an on-site team. Complete trust and…

Article
7 min read

How to build a sales CRM process

How do you upgrade your sales process to be more straightforward and efficient? The answer is…

Article
4 min read

Drive revenue with customer analytics

As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible

Article
5 min read

30 customer service email templates and best practices for contacting customers

Use these customer service email templates along with customer support software to speed up your email workflows, save time, and increase efficiency at scale.

Article
5 min read

What is a sales CRM?

When most people refer to CRM (customer-relationship management) they’re referring to software or a tool that…

Article
7 min read

Your guide to customer service email management software

Keeping email under control is critical to good customer experience. As your business grows, consider using customer service email management software

Article
4 min read

Introducing The Zendesk Sales Suite

The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…

Guides and ebooks
1 min read

Getting started with Sunshine™

If you’ve ever called a company with a question, only to be bounced to different departments…

Article
10 min read

Customer focus: 6 tips for turning your company into a customer-focused business.

Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy