Article
4 min read

Towards a digital-first world? The reset of the economy in Europe

After over a year living with Covid-19, this milestone sees us looking for signs of a…

Article
10 min read

A guide to building a customer-centric organisational culture

Your company’s organisational culture is its identity. Learn how to build a culture that’s all about your customers.

Article
8 min read

Creating an FAQ page? Here's what you need to know.

Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.

Article
10 min read

What is CX and how has it changed in 2025?

Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experience.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Guides and ebooks
1 min read

How mid-to-large-sized businesses can accelerate CX success in 2021

In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…

Guides and ebooks
1 min read

The digital tipping point: How SMBs can accelerate CX success in 2025

In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…

Infographic
1 min read

CX Trends in Europe 2022 (5): When it comes to adding tech, it’s adapt or get left behind

Most companies in Europe and the UK plan to ramp up adoption of digital tech. We…

Article
12 min read

Customer self-service: what it is, why it's important, and how to get it right

Customer self-service is a set of tools and resources that allow customers to complete tasks independently. Discover the benefits and more in this guide.

Article
15 min read

What is a call centre? Definition, types, and how they work

A call centre is a team of customer service agents who field calls. Learn what it takes to build a call centre that delivers top-tier customer experiences.

Article
10 min read

Types of customer service: give your customer the best service

Discover the types of customer service that your company can offer to customers, to provide them with a good service and ensure customer satisfaction.

Article
11 min read

Millennials vs. Gen Z: how their customer service expectations compare

Millennials and zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer service expectations and preferences.

5 min read

UX for eCommerce: effectively increase sales

Learn everything about UX for eCommerce and its benefits. Increase your sales by bringing the user experience to the forefront.

Article
10 min read

19 stellar FAQ page examples and how to create one

FAQs are important customer-facing resources every business should have. Take a look at some FAQ page examples for inspiration to make your own.

Article
1 min read

Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world

It’s been recorded that 2020 was the worst year for many economies around the globe. Europe’s…

Infographic
1 min read

CX Trends in Europe 2021 (4): In uncertain times, agility is key

Agents and managers agree agility is now more important: Facing unprecedented volatility, teams have looked to…

Article
23 min read

The 12 best call centre software systems of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call centre software.

Infographic
1 min read

CX Trends in Europe 2022 (3): High-performing companies are more likely to have adopted omnichannel support

When it comes to adding tech, it’s adapt or get left behind: 46% of companies in…

Article
13 min read

Cloud computing: The best guide for customer service teams

Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.

Article
7 min read

Customer service types: learn about the main approaches, techniques, and news in the sector

Find out what the main types of customer service are and discover different techniques, approach styles, and what's new in this field.