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Article
11 min read
5 sales commission structures: pros, cons and how to choose the right one
Pick the right commission structure to keep sales agents motivated and improve your bottom line.
Article
6 min read
Customer service vs. customer experience: Here’s the difference
Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.
Article
5 min read
Finding the recipe for the new, connected retail experience
To say that 2020 was a challenging year for retail is somewhat of an understatement. But…
Article
4 min read
How to scale a customer success team with a low-touch approach
Contribution from Raphael Presberg, Co-founder, Nalia Many B2B SaaS startups struggle with scaling up their CS…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.
Article
6 min read
Reshaping your employees’ experience for a post-pandemic world
2020 has forced companies to keep a laser focus on serving the end customer better and…
7 min read
Pride is about celebrating inclusion for all employees
June is Pride month in the United States and internationally, a month-long celebration of Lesbian, Gay,…
Article
4 min read
Why the digital evolution starts with customer loyalty
It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…
Article
4 min read
How agile customer support will boost high growth companies
2020 was the year when digital transformation has accelerated at an unprecedented speed. Amongst the companies…
Article
4 min read
How can European ecommerce businesses thrive in post-pandemic times?
The meteor strike that was COVID-19 at the start of 2020 sent shockwaves across the retail…
Article
6 min read
How companies can use data and analytics to accelerate growth
In today’s competitive retail environment, personalisation and CX need to go hand in hand. In order…
Article
7 min read
Becoming a future-ready business
During testing times, nothing is more important than human connection. That is exactly why this particular…
Article
7 min read
Business texting for customer service
Business texting is using channels like SMS and WhatsApp to deliver personalised, convenient and scalable customer service.
1 min read
Futurum report: how investing in the right digital solution improves CX
Futurum Research reveals why leading brands are investing in new technology and how the Zendesk platform sets itself apart from other enterprise solutions.
Infographic
1 min read
CX Trends in Europe 2022 (10): High performing support teams boost efficiency by using more workflow tools
What has already been shown in our CX maturity report from Oct 2020 has now been…
Article
8 min read
Supporting your customers starts with supporting your agents
With customer engagement at a record high, nearly 70% of agents report feeling overwhelmed. Here’s why investing in the wellbeing of your employees benefits your customers too.
Article
4 min read
How businesses can benefit from omnichannel personalisation
It’s not surprising that most of us switched to online shopping when physical stores shut down…
Infographic
1 min read
CX Trends in Europe 2022 (9): Most companies don’t have access to the most common types of customer data
The largest ‘Work from home’ experiment ever conducted has impacted everything about how we work, from…
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