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Why we’re all part of the diversity journey
2020-2021 was the perfect storm of crisis. Injustice and the pandemic uncertainty made us all pause,…
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How to mentor and mentee
When it comes to mentoring, there are two key roles: the mentor and the mentee. Mentoring…
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How To Repair a Toxic Workplace
For a lot of people, the office is where they spend most of their waking hours.…
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How to Measure Employee Engagement
The Gallup Organization conducted an extensive study in 2020 regarding the benefits of employee engagement, surveying…
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How to Keep Customer Data Clean
Your customer data is the key to sales success. It’s how you get in touch with…
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How to gently remind a potential customer
Don’t worry if it’s been a while since you’ve heard from a prospective client. A gentle…
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How To Create A Culture of Recognition In Your Workplace
Workplace recognition is an important method of encouraging employee engagement. However, a National Employee Research Survey…
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Buzzwords & Clichés Holding Your Sales Team Back
Language matters when it comes to business. When it comes to closing sales, the power of…
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The challenges of modern CX in financial services
On 1 October JP Morgan launched its new digital retail bank in the UK. As one…
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How innovative digital strategies are helping luxury brands take high-end service online
We are all living in a time of profound change, but the Covid-19 pandemic has hit…
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How customer experience is helping payment companies and digital banks to differentiate
As consumers, we are living our lives through technology – and increasingly mobile technology at that.…
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How insurtech disruptors are teaching the industry a valuable lesson in customer experience
There’s nothing like living through a global pandemic to put insurance firmly front of mind. Capgemini’s…
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Rising above the average: Modernising CX in Financial Services
The Financial Services industry is a highly dynamic and challenging environment, as seen in part 1.…
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Why social messaging is the future of customer experience
Challenged on the highly detailed nature of her requests to someone who is serving her, Sally…
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Proactive service: A problem isn’t a problem if you can fix it before it happens
If you really want to get to know your customers – their deepest desires, their pain…
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Using Promotions To Drive Sales
Sales promotions are a great way to boost business for your company in the short term,…
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The Benefits of Sales Training
When you invest in sales training courses, you can expect to see a tangible benefit. From…
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Social media tools that can improve your customer service strategy
While you’re likely already using social media as part of your marketing strategy, you might not…
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