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Using TikTok for customer service: 4 brand examples + takeaways
TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.
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What is sales velocity? Meaning, formula, and report
Understanding sales velocity enables your company to redefine its sales pipeline and process to increase lead conversion and revenue.
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What are customer touchpoints? Examples and how to identify them
Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.
13 ways AI will improve the customer experience
Use artificial intelligence to enhance the customer experience at every stage of the buyer’s journey.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Register now and secure your spot.
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Sales tactics that work: Tactical selling simplified
Blow past your quotas with sales tactics that work to build trusting relationships.
Forrester Consulting TEI study evaluates the ROI of Zendesk
Forrester Consulting evaluated the potential return on investment from implementing Zendesk products. Here's what they found.
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How to lead a digital transformation
With both customers and employees embracing the digital economy, more and more businesses are pursuing digital transformations.
Important Emerging Technologies in the Digital Workplace
A new report from Gartner outlines the technologies and strategic actions companies should take to prepare and succeed in the new future of work.
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What is social selling? Definition, index and examples
Build brand credibility and customer relationships online through social selling.
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Aligning sales and customer service: how and why
Drive profits and transform your brand by breaking the silos between your sales and support teams. It’s easy, and it’s essential.
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Top ways to drive collaboration between support and development teams
Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.
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7 min read
Bringing empathy to product design
There’s never been a better time to understand our customers. We have access to gazillions of…
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7 min read
Connecting your CX and marketing strategy
There’s more to a brand than its latest advertising campaign and tagline. It’s also how you…
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What does digital trust look like today?
Building customer trust is never just a one-off job. Hear how Charles Schwab leveraged customer data over the past year to provide customers with services they both needed and wanted.
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6 proven sales techniques that’ll help you turn more leads into customers
Close more deals with these tried-and-tested tactics that experienced salespeople use day in, day out.
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Grocery shopping 2.0: The rise of quick commerce and the challenges for CX
During the past couple of years as we found ourselves homebound due to various Covid lockdowns…
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Social media tools that can improve your customer service strategy
While you’re likely already using social media as part of your marketing strategy, you might not…
Is Your Company LGBTQ+ Inclusive?
Stonewell, a group fighting for LGBTQ+ inclusion in the workplace, conducted an extensive research in 2018,…
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