Latest stories
Page 23
Article
4 min read
How to help remote agents avoid burnout
Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.
.jpg)
Article
4 min read
How live commerce can break down customer-experience barriers
Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.
We’re placing some bets on the future of customer experience
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
7 min read
How to manage multiple teams effectively
As a result of COVID-19, lots of businesses have had to learn how to manage multiple…
5 min read
When to use influencer marketing
The Influencer Marketing Hub conducted a survey in 2019, in association with Viral Nation and NeoReach, and…
Report: Unlocking the future of intelligent employee experiences
The 2024 Employee Experience Trends report is here.
How to use Zendesk for HR
How do you build for the future of work with all the practical constraints of the…
5 min read
The advantages of using Facebook for business
Over 160 million businesses use Facebook every month, and according to their reports, the platform had reached 2.8…
Article
14 min read
8 customer service standards to elevate your business
Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.
Article
13 min read
What is customer segmentation? Types, tips + strategy
Customer segmentation isn’t just for marketing and product teams. Learn how you can put segmentation to work to create personalised support experiences for your customers.
4 min read
How to keep innovating at work
It is an oft-quoted statistic that 90% of startups are doomed to failure. You might conclude…
5 min read
What is CRO and how you can use it to increase revenue
Did you know that the average bounce rate for most websites falls somewhere between 26% and 70%?…
Hard Skills vs Soft Skills
What are hard skills and soft skills? Hard and soft skills refer to two different sets…
Article
6 min read
Why CX teams need automated privacy tools
Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.
What is the future of marketing automation?
A 2019 survey on the state of marketing automation found that 75% of companies were already using…
5 min read
Social media strategy—how is it done?
Social media. Everyone uses it, but not everyone does so effectively. Companies with a robust social…
Article
11 min read
Value chain analysis: Definition, examples, types, and more
Value chain analysis (VCA) allows you to increase your company’s profit margin through a deep-level understanding of its inner workings.
Article
5 min read
What makes a great digital strategy?
Crafting a digital marketing strategy is essential for business success. You must think about more than…
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.