Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.
2020-2021 was the perfect storm of crisis. Injustice and the pandemic uncertainty made us all pause,…
Last year, millions of people around the world went from working in their office, going to…
Everyone is talking about employee expectations and workplace dynamics. What’s the role of the office? What does it mean to collaborate and innovate?
Companies have made seismic shifts in how they do business in the past 18 months.
2020 has forced companies to keep a laser focus on serving the end customer better and…
Your company’s organisational culture is its identity. Learn how to build a culture that’s all about your customers.
Every organisation is working out the next new normal, whether that’s a return to modified office life or a long-term version of working from home. As employees' needs and expectations rise, HR leaders must reimagine the employee experience of the future – today.