Workplace

How to keep innovating at work

It is an oft-quoted statistic that 90% of startups are doomed to failure. You might conclude…

Building high-performing teams with shared values

It goes without saying that every leader wants to have a high-performing team, but what is…

Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour)

Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.

• Employee experience

Six things we’re learning about thriving in a hybrid work environment

Over the past couple of years, the pandemic – and numerous lockdowns – have significantly reshaped…

Closing the gender gap in customer service leadership roles

Since last International Women’s Day, women have made significant achievements in leadership representation in the workplace.…

Top ways to drive collaboration between support and development teams

Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.

• Best Practices
• Workflow efficiency

Why we’re all part of the diversity journey

2020-2021 was the perfect storm of crisis. Injustice and the pandemic uncertainty made us all pause,…

• Diversity, equity, & inclusion

Employee burnout: spot the signs and prevent it from happening

Last year, millions of people around the world went from working in their office, going to…

• Agent experience
• Employee experience