Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.
Your company’s organisational culture is its identity. Learn how to build a culture that’s all about your customers.
Every organisation is working out the next new normal, whether that’s a return to modified office life or a long-term version of working from home. As employees' needs and expectations rise, HR leaders must reimagine the employee experience of the future – today.
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
The ubiquity of apps and service across many channels—phone and email, but also chat and platforms like Twitter—has created an expectation among consumers that service be seamless and omnichannel