Workplace
Latest stories
Article
6 min read
Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour)
Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.
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Article
5 min read
Six things we’re learning about thriving in a hybrid work environment
Over the past couple of years, the pandemic – and numerous lockdowns – have significantly reshaped…
Article
10 min read
Closing the gender gap in customer service leadership roles
Since last International Women’s Day, women have made significant achievements in leadership representation in the workplace.…
Article
6 min read
Top ways to drive collaboration between support and development teams
Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.
Article
4 min read
Why we’re all part of the diversity journey
2020-2021 was the perfect storm of crisis. Injustice and the pandemic uncertainty made us all pause,…
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Article
6 min read
Making hybrid working work for your team
To say the concept of hybrid working is on everyone’s mind, would be an understatement. Over…
Article
3 min read
Agility in Action (3): Design your team to stay productive through change
Whilst becoming agile allows companies to respond faster and better to changing customer trends and benefit…
Article
6 min read
Employee burnout: spot the signs and prevent it from happening
Last year, millions of people around the world went from working in their office, going to…
Guides and ebooks
1 min read
How Zendesk powers an evolving workplace
Everyone is talking about employee expectations and workplace dynamics. What’s the role of the office? What does it mean to collaborate and innovate?
Guides and ebooks
1 min read
How mid- to large-size businesses can accelerate EX success
Companies have made seismic shifts in how they do business in the past 18 months.
Article
6 min read
Reshaping your employees’ experience for a post-pandemic world
2020 has forced companies to keep a laser focus on serving the end customer better and…
Article
10 min read
A guide to building a customer-centric organisational culture
Your company’s organisational culture is its identity. Learn how to build a culture that’s all about your customers.
Article
8 min read
How we work: the employee experience reimagined
Every organisation is working out the next new normal, whether that’s a return to modified office life or a long-term version of working from home. As employees' needs and expectations rise, HR leaders must reimagine the employee experience of the future – today.
Article
15 min read
The reality of uncertainty: Tim Crawford on how CIOs are thinking about the ‘next normal’.
A few months in to what remains a very strange way of living, we know a little bit about how the virus operates, but far from enough.
Article
7 min read
Customer service resume samples, examples & skills
Top things hiring managers look for in a customer service resume
Whitepaper
1 min read
Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
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