Sales
With better conversations and smoother pipelines, you can spend more time closing deals and less time juggling data.
Latest stories
Article
10 min read
10 sales performance metrics you should track every week, month and quarter
With today’s modern technology, you can track pretty much anything about your sales performance. But just gathering data isn’t enough.
Article
7 min read
Full-funnel tracking approach for quality lead generation
Keeping track of the sales funnel is an essential part of any sales and marketing strategy.
Article
13 min read
Sales process fundamentals: a guide to consistently closing deals in a changing world
If you have a clearly defined sales process in place, your company can earn 28% more revenue than competitors who don’t have one.
Article
13 min read
The top 7 sales methodologies and how to choose the right one for your business
“It’s not about having the right opportunities,” author and sales professional Mark Hunter asserts. “It’s about handling the opportunities right.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
The five steps in the sales process that turn prospects into customers
When you set off on a road trip, you have a vehicle and a map. On…
Article
9 min read
SaaS sales 101: a beginner’s guide to selling
The global software as a service (SaaS) market totalled £113 billion in 2020 — more than double what it was in 2015 and nearly 12 times its 2010 size.
Article
What is a positioning statement? Examples, template + tips
A good positioning statement shapes the customer experience you want to deliver and guides the teams who make it happen. Here’s how to write one.
Article
6 min read
6 top personality traits of a successful salesperson
You want to hire a new salesperson for your team. Multiple interviews go by and the candidates start to blend together.
Article
10 min read
How SPIN selling works (and 34 questions you can use to close more deals)
Most salespeople have heard of the SPIN selling methodology – but not everyone knows how to execute it. Here's what you need to know about it.
Article
8 min read
Beginner's guide to the sales process for start-ups
For start-up founders and sales teams, here is a crash course on the sales process, including key definitions, techniques and best practices.
Article
7 min read
The ultimate guide to a successful discovery call
A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.
Article
5 min read
Forget the pitch: 9 sales questions to close the deal
You need to know your prospect before you pitch to them. Here are the sales questions you need to ask to get them talking.
Article
13 min read
12 smart sales goals for your team
Set up the right sales goals, and you’ll be set to provide customers with a thoughtful and personal buying experience.
Guides and ebooks
1 min read
The ultimate guide to sales email automation
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
1 min read
2020 state of SMB sales
In this white paper, we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology in small and medium-sized companies
Article
7 min read
What is the CRM process?
The CRM tool itself is what provides the data and functionality required by your team to execute this strategy – and ultimately to turn leads into customers.
Article
15 min read
What is a CRM database? The ultimate guide
Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.
Article
3 min read
Fast-track lead generation with Sell + Reach
Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate
Article
11 min read
4 types of CRM and how to choose the right one
There are four types of CRM systems—operational, analytical, collaborative, and strategic—designed to support sales teams that can drive better customer experiences.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.