Sales
With better conversations and smoother pipelines, you can spend more time closing deals and less time juggling data.
Latest stories
Article
7 min read
The best lead scoring models have these seven factors
To consistently find strong potential customers, sales reps need a lead scoring model. Here, we’ll look at the seven factors that all robust lead scoring models have in common.
Article
8 min read
Total revenue formula (+ 4 metrics every sales rep should know)
Use five key formulas to help you evaluate your company’s finances.
Guides and ebooks
1 min read
A guide to mobile CRM
Your sales team are unlikely to be in front of their computers all day, so they…
Article
7 min read
How to leverage the exponential smoothing formula for forecasting
In this post, we’ll cut through all of the dense algebraic equations to explain what exponential smoothing is and how it’s used in sales forecasting
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
14 min read
Sales cycle: What it is and how to use it to close deals faster
When you understand the sales cycle, you can experience success more consistently. Learn how to make the most out of yours.
Article
23 min read
10 sales pitch examples that work (+ tips for writing your own)
Craft an engaging sales pitch to pack your pipeline with high-quality leads.
Article
15 min read
8 ways to effectively manage your customer data
With just a little forethought, your sales team and company can be smart data owners. Here's…
Whitepaper
How to justify your sales CRM cost
While you might be convinced that your sales team needs a CRM, others within your organisation…
Whitepaper
Optimise your sales CRM to improve customer service
In the experience economy, customers expect to have consistency across all interactions with your business. Customer…
Article
7 min read
The ultimate guide to customer relationship management
Discover what customer relationship management actually is, why it’s important, how to select the best CRM…
Article
15 min read
Writing the ultimate sales representative job description [with template]
Learn how to write an effective sales rep job description and recruit the best talent for your company. Included: FREE templates and examples from the best
Article
7 min read
4 principles of the consultative sales approach
Consultative sales is solution-based selling based on a deep understanding of the customer. Convert more leads with these 4 consultative sales principles.
Article
8 min read
Sales productivity: How to measure it.
Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…
Article
13 min read
How to write a sales email: 6 sales email examples that work
Learn how to create a sales email that captures the reader’s attention and has a good chance of leading to a sale with these sales email examples and tips.
Article
13 min read
18 sales follow-up email templates to boost conversions
The right sales follow-up email can be the difference between making a sale or not making one—we’ve got the templates to help you cross the finish line.
Article
11 min read
12 sales email templates for every stage of the sales pipeline
From prospecting to closing, we offer a sales email template that you as a sales rep can use for every stage of the sales pipeline.
Article
3 min read
The ultimate guide to agile sales management
Discover agile sales development principles that can be applied to empower reps, improve team performance and…
Article
9 min read
Build a sales management process that works in 4 steps
Creating an effective sales management process is essential for new and experienced sales managers alike. Here are four steps to build a sales management process.
Article
11 min read
34 powerful CRM reports you should be using
CRM reporting provides valuable insights that can improve your sales process. But do you know which reports can provide answers to which sales questions?
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