Customer support social media
What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business
Messaging apps have the highest customer satisfaction rating of any support channel and their usage has skyrocketed.
Latest stories
Article
7 min read
Customer service philosophy: how to create one and free template
To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.
Article
6 min read
An overview of apps for startups
We know based on our Startups CX Benchmark Report 2020 that fast-growing startups use more apps than their slower-growth counterparts.
Article
15 min read
How to show customer appreciation (+ customer gift guide)
Businesses often narrowly focus on growth and what it takes to acquire a new customer.
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