Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Latest stories
Article
5 min read
5 tips to help agents provide great support across multiple chats
Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be…
Article
19 min read
Customer service management: Key benefits and strategies
Effective customer service management can improve customer loyalty and employee retention. Read along to learn its benefits, how to implement it, and more.
Ebook
16 min read
9 tips for providing great social media customer service
Today’s customers expect excellent social media customer service from leading brands. Learn how to win buyers’ hearts on their favourite platforms.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Guides and ebooks
13 min read
How to hire customer support agents in 8 steps
Struggling to find the right customer support talent? Our guide shows you step-by-step instructions on how to hire customer service reps who create exceptional experiences.
Guides and ebooks
10 min read
Guide to integrating Zendesk and Salesforce
It's easy to integrate Zendesk and Salesforce – and with plenty of flexible options, you can set it up in the way that makes the most sense for your business
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