Building empathy
Pride month ends, the action continues
Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.
Latest stories
Building empathy with your customers
Showing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased.
The 3 keys to successful automated brand interaction
The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we went back to the basics and unpacked what it takes to lay the right foundation for automated brand interaction.
Bringing empathy to product design
There’s never been a better time to understand our customers. We have access to gazillions of…
Pride is about celebrating inclusion for all employees
June is Pride month in the United States and internationally, a month-long celebration of Lesbian, Gay,…
Empathy circles: from a moment to a movement
Employees needed urgent support as multiple crises unfolded. Empathy circles were born: safe spaces where our people could talk and feel safe
6 companies tackling social justice and inspiring customers
As many as 70 percent of consumers want brands to take a stand on social and…