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A beginner’s guide to generative AI for business
Generative AI can help streamline workflows, improve CX and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.
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What is workforce management (WFM)?
If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it within your business.
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5 min read
Top 10 customer experience KPIs and metrics for 2026
It can be easy to feel overwhelmed by the number of customer experience KPIs. Learn how to identify the ones most important to your company.
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2 min read
Capgemini and Zendesk: Making personalised customer experience a reality
(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.
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4 min read
Elevate the quality of your customer support with Voice QA and QA for AI agents
Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.
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The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organisations improve their service operations in our latest report, conducted by Nucleus Research.
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1 min read
AI in customer service quality assurance: A complete guide
AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases and uncover training opportunities to elevate your CX.
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4 min read
The humanising power of AI in CX
When implemented correctly, AI can help businesses create more personal and authentic connections with customers.
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3 min read
Top 5 reasons to attend Zendesk Showcase 2024 in London
The future of CX is here, and this is your invitation to think bigger. Here are the top five reasons Zendesk Showcase—coming to London June 20—is the must-attend CX event in the UK this year.
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4 min read
What’s new in Zendesk Workforce Management (WFM)
Check out the latest integrations and enhancements within the Zendesk platform.
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Introducing the world’s most complete CX solution for the AI era
Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use…
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1 min read
Human customer service: how to harness AI to enhance customer relationships
Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.
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Zendesk + Ultimate: Redefining CX with AI agents
Acquisition positions Zendesk as the most complete AI offering for CX in the market.
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Workforce planning template: 7 examples and tips
Without a comprehensive checklist, even the best strategy can fail. Check out our 7 workforce planning templates to nail your organisational strategy.
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8 min read
Workforce optimisation: The ultimate guide for 2026
Workforce optimisation makes processes more efficient and employees more productive – and gives more flexibility to your bottom line. Learn more about it below.
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3 min read
The AI-powered future of CX and EX is here – let us be your guide
The Zendesk Relate event is coming to Las Vegas from 16 to 18 April – you’ll see inspiring speakers, gain knowledge to take home and get best practice you can implement.
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3 min read
Enhancing the agent experience with Tymeshift’s newest features
Check out Tymeshift's newest features, ready to help larger service teams and lower costs.
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5 min read
Tech for good: How AI is empowering survivors of domestic violence
The fear of speaking out and asking for help is immense, and real, especially for the…
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4 min read
CX Trends: Unlock the power of intelligent CX
Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation and data analytics.
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