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Elevate the quality of your customer support with Voice QA and QA for AI agents
Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.
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The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organisations improve their service operations in our latest report, conducted by Nucleus Research.
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AI in customer service quality assurance: A complete guide
AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases and uncover training opportunities to elevate your CX.
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The humanising power of AI in CX
When implemented correctly, AI can help businesses create more personal and authentic connections with customers.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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Top 5 reasons to attend Zendesk Showcase 2024 in London
The future of CX is here, and this is your invitation to think bigger. Here are the top five reasons Zendesk Showcase—coming to London June 20—is the must-attend CX event in the UK this year.
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4 min read
What’s new in Zendesk Workforce Management (WFM)
Check out the latest integrations and enhancements within the Zendesk platform.
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Introducing the world’s most complete CX solution for the AI era
Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use…
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Human customer service: how to harness AI to enhance customer relationships
Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.
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Zendesk + Ultimate: Redefining CX with AI agents
Acquisition positions Zendesk as the most complete AI offering for CX in the market.
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Workforce planning template: 7 examples and tips
Without a comprehensive checklist, even the best strategy can fail. Check out our 7 workforce planning templates to nail your organisational strategy.
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Workforce optimisation: The ultimate guide for 2025
Workforce optimisation makes processes more efficient and employees more productive – and gives more flexibility to your bottom line. Learn more about it below.
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The AI-powered future of CX and EX is here – let us be your guide
The Zendesk Relate event is coming to Las Vegas from 16 to 18 April – you’ll see inspiring speakers, gain knowledge to take home and get best practice you can implement.
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3 min read
Enhancing the agent experience with Tymeshift’s newest features
Check out Tymeshift's newest features, ready to help larger service teams and lower costs.
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Tech for good: How AI is empowering survivors of domestic violence
The fear of speaking out and asking for help is immense, and real, especially for the…
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CX Trends 2025: Unlock the power of intelligent CX
Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation and data analytics.
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The role of artificial intelligence in enhancing the festive season shopping experience in the UK
It’s no secret that the festive holidays are one of the busiest times for most retailers…
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The end of the survey era (as we know it) is nigh
Long gone are the days when customer service was just a department and customer experience (CX)…
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11 ways to use AI for a better employee experience
AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks and more. Our AI for employee experience guide explains how.
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Why women in leadership communities matter, now more than ever
When it comes to gender equality, we still have miles to go. The pandemic, which saw…
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