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Why it's time for the public sector to join the digital fast lane
Whether we like it or not, recent events have catapulted us into the digital world. Three…
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7 min read
A treat for your team: New integrations
Nothing sweeter than new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
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6 min read
How to create seamless conversational customer experiences
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
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4 min read
Business-to-business messaging with Slack and Zendesk
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.
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5 min read
Why business survival and stability hinges on CX transformation
Delivering an outstanding customer experience (CX) has never been more important. In fact, according to the…
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4 min read
6 tips to help business owners beat stress
Small businesses flourish when employees are at their best, and firms should always feel like they…
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4 min read
Why crypto's future rests on CX
Since Bitcoin’s release in 2009, cryptocurrencies (cryptos) have been grabbing the headlines. In the last few…
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5 min read
Why great CX is the doorway to success with open banking for financial services firms
Open banking allows non-banking organisations to offer financial services to customers via application programming interfaces (APIs).…
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3 min read
Spain’s Customer Service Law: an opportunity for growth
Endlessly waiting for a response to customer queries is more than just an inconvenience of modern…
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6 min read
How to scale a multilingual support team with AI
Discover how multilingual automation drives more personalised customer experiences and helps businesses scale efficiently.
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4 min read
Why P&C insurance companies need to invest in claims customer service now
Learn how three insurance companies saw success with a holistic CX strategy with Zendesk.
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4 min read
Retain your customer base through a recession
During an economic slowdown, you can take specific steps to maintain and even grow your existing customer base. Deepen customer relationships by delivering seamless, personalised CX on all channels.
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5 min read
Revamping the checkout experience
The checkout point is the most important stage of the customer journey for retailers, a moment…
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4 min read
Drive revenue during an economic downturn
Conventional platforms are limited when it comes to fuelling growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.
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4 min read
The role of customer service during an economic downturn
Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that save both time and money.
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5 min read
3 ways AI integrations are shaping the future of retail
Companies that provide a more compelling retail experience enjoy up to 7 per cent higher sales…
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7 min read
Breaking the silence: How AI is giving a voice to domestic violence survivors
Humiliation. Anger. Hurt. Betrayal. Pain. Fear. Anxiety. Guilt. Shame. Self-blame. Denial. These are just a sliver…
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