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Article

Customer feedback analysis: Overview, steps, + template

Discover actionable steps and practical tips to improve your customer feedback analysis. Use our free template to make the process easier.

Video
4 min read

WATCH NOW: How to keep customers satisfied during periods of hypergrowth

While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new…

Article
20 min read

Customer service cover letter examples and tips

Use our customer service cover letter examples to stand out from your competition and set yourself up for success.

Article
1 min read

AI for customer success: Benefits + use cases

Use AI for customer success to create personalised journeys, reduce customer churn, and lower business costs, all while improving customer experiences.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
3 min read

Capgemini & Zendesk: Transforming employee experience

The modern HR landscape is rapidly evolving, and at the heart of this transformation is the…

Article
1 min read

What is an IT service desk? Definition + benefits

An IT service desk is a central employee service hub that helps streamline support, boost productivity, and improve job satisfaction. Read to learn more.

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What is employee service management? Complete guide

Employee service management is a strategic initiative aimed at elevating employee support by streamlining HR and IT services, automating routine tasks, and empowering employees with self-service capabilities.

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AI in the workplace: Future-proofing operations + benefits

Discover how artificial intelligence advancements and AI in the workplace are changing the type of work teams do, manage, and produce in this guide.

Article
14 min read

Customer service ROI: How to measure and improve it

Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.

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What is online customer service? + 9 ways to improve it

Online customer service is the process of answering customer questions digitally using tools such as email, social media, and more. Learn more in this guide.

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What is proactive customer service? Examples + strategies

Proactive customer service is about anticipating customer needs. Learn how addressing potential issues before they arise can build customer trust.

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100+ best canned responses for live chat: Examples + template

These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.

Article
2 min read

Employee onboarding automation process: What it is + benefits

Learn how your HR teams can leverage onboarding automation to streamline onboarding workflows and processes.

Article
5 min read

What is digital employee experience? The complete guide

A top-notch digital employee experience can help teams to be more efficient and more satisfied with their jobs, thanks to better internal support.

Article
3 min read

WATCH NOW: How to scale customer support in the AI era with HyperJar

In a fast-paced world where technology is driving constant change, customer service departments must “really focus…

Article
1 min read

A beginner’s guide to generative AI for business

Generative AI can help streamline workflows, improve CX and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.

Article
1 min read

What is workforce management (WFM)?

If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it within your business.

Article
5 min read

Top 10 customer experience KPIs and metrics for 2025

It can be easy to feel overwhelmed by the number of customer experience KPIs. Learn how to identify the ones most important to your company.

Article
2 min read

Capgemini and Zendesk: Making personalised customer experience a reality

(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk…