What are customer service cover letters?
Customer service cover letters are documents job seekers can use to highlight relevant skills and experience when applying for CX-related roles.
Hiring managers look at resumes for only six to seven seconds. So, if you want to stand out in this increasingly competitive hiring market, you need to make sure your customer service CV and customer service cover letter are comprehensive and eye-catching.
In this guide, we detail how to create an effective cover letter and give you a handful of effective samples you can use for inspiration. Read on to start creating the type of cover letters that recruiters will love.
More in this guide:
- Why are customer service cover letters important?
- Customer service cover letter examples
- How to format and write a cover letter for customer service in 7 steps
- Customer service cover letter best practices
- Frequently asked questions
- Improve your customer service knowledge with Zendesk
Why are customer service cover letters important?
Customer service cover letters are important because they allow you to stand out from other candidates and impress hiring managers.
Customer service jobs can be competitive, and the right cover letter can tip a decision in your favour if the hiring manager is torn between you and another candidate. Your cover letter can also provide more detail on how your skill set aligns with the customer service role, your familiarity with the customer experience (CX), and contextual information that resumes don’t cover.
Customer service cover letter examples
Getting inspiration to write your customer service representative cover letter can be tough. Here are some cover letter samples to help boost your creativity.
Customer service representative sample cover letter 1
Customer Service Representative
Jenny Heath
123 Tutone Dr., Portland, OR 97035 | (555) 555-0100 | jenny.heath@email.com
Tutone Ink 389 Lunar Dr. San Francisco, CA 94103
Dear [Hiring Manager name],
My eight years of customer service experience and consistently exceeding customer expectations make me an ideal candidate for the Customer Service Representative position at Tutone Ink. In my previous role at Swimfish, I thrived in a fast-paced environment and resolved customer enquiries promptly and efficiently.
- Increased customer satisfaction ratings by 15 percent within a year by implementing personalised support strategies
- Awarded "Top Performer" two quarters in a row for exceeding resolution targets and consistently receiving positive customer feedback
I am a highly motivated individual with excellent communication and problem-solving skills. I'm passionate about building positive customer relationships and ensuring a smooth and enjoyable experience for everyone who interacts with Tutone Ink.
In one instance, I helped a frustrated customer who encountered a technical issue. By patiently walking them through the troubleshooting steps and offering alternative solutions, I not only resolved the problem but also left them feeling valued and appreciative of the extra effort.
I understand the importance of Tutone Ink's mission to provide exceptional customer service, and my skills and experience will significantly contribute to your team's success. I am eager to learn more about this opportunity and showcase my capabilities in an interview.
Thank you for your time and consideration.
Best regards,
Jenny Heath
Customer service representative sample cover letter 2
Customer Service Representative
Jenny Heath 123 Tutone Dr., Portland, OR 97035 | (555) 555-0100 | jenny.heath@email.com
Tutone Ink 389 Lunar Dr. San Francisco, CA 94103
Dear [Hiring Manager name],
With eight years of customer service experience and a proven track record of increasing customer satisfaction by 20 percent, I'm eager to contribute my skills and enthusiasm to the Customer Service Representative role at Tutone Ink. I am particularly impressed by Tutone Ink's commitment to building lasting customer relationships, a value I strongly share.
- Results-Oriented: In my previous role at Swimfish, I developed a new sales strategy that resulted in a 20% increase in customer satisfaction within 14 months.
- Problem-Solving: I thrive in a fast-paced environment and excel at finding solutions for complex customer inquiries. For instance, a frustrated customer contacted me with a technical issue that hampered their workflow. By actively listening and using my troubleshooting skills, I guided them through the process and successfully resolved the problem, leaving them feeling appreciative and relieved.
- Teamwork: I value collaboration and have experience leading service agent training. I developed a reputation for being a positive and enthusiastic team player, focusing on fostering a supportive environment where agents could learn and grow.
My passion for building positive customer relationships fuels my commitment to delivering exceptional service. My skills and dedication will make me a valuable asset to your team at Tutone Ink.
Thank you for your time and consideration. I am eager to learn more about this opportunity and showcase my capabilities in an interview. Please let me know if you require any additional information.
Best regards,
Jenny Heath
Call centre representative sample cover letter
Jenny Heath
Tutone Ink
389 Lunar Dr.
San Francisco, CA 94103
10/31/2022
Dear Tutone Ink hiring manager,
I am excited to submit my application for the Call Centre Representative role at Tutone Ink.
I came across this job advert on the company’s website. After comparing the responsibilities to my skills and experience, I felt like this was the perfect fit for me.
I believe my three years of experience in customer service have prepared me to succeed in this position. Some of the skills I think would be an asset to your company include:
- Customer service expertise: I use verification software and a predefined process to provide top-level customer care to callers and promptly resolve problems.
- Bilingual: I can speak either English or Spanish to communicate with callers, establish rapport, and ensure all the information I provide is correctly understood.
I look forward to hearing from you and welcome the opportunity to tell you more about my experience and qualifications.
Kind regards
Jenny Heath
Customer engagement representative sample cover letter
Jenny Heath
123 Tutone Dr., Portland, OR 97035
(555) 555-0100
jenny.heath@email.com
Tutone Ink
389 Lunar Dr.
San Francisco, CA 94103
Dear Mr. Allen,
I recently learnt about the Customer Engagement Representative job opening at Tutone Ink and would like to formally submit my CV. I have several skills and qualities that would benefit your company and enable me to succeed in the role.
Some of my past accomplishments include:
- Implementing automated communication channels that cut down caller wait time by an average of six minutes.
- Effectively delegating tasks and responsibilities in order of importance to maximise efficiency and customer satisfaction.
- Practising social listening and data analysis to fine-tune communications and better connect with customers while also anticipating their questions and concerns.
No business can stay afloat, much less thrive, if it doesn’t strive to support customers and build relationships with them. My experience as a customer service professional has taught me these lessons and how to exceed customer and company expectations. I approach every task with a customer-first mindset and a positive attitude, which helps keep customers calm as we tackle their issues together and find the best solution.
My experience and commitment to excellence make me an ideal candidate for the Customer Engagement Representative position. If you agree, please reach out and schedule an interview with me. Thank you, and I look forward to meeting and speaking with you.
Yours sincerely,
Jenny Heath
Customer experience agent sample cover letter
Customer Experience Agent Representative
Jenny Heath 123 Tutone Dr., Portland, OR 97035 | (555) 555-0100 |
jenny.heath@email.com
Tutone Ink 389 Lunar Dr. San Francisco, CA 94103
Dear [Hiring Manager name],
I came across the Customer Experience Agent role at Tutone Ink, and I am eager to contribute my skills and bilingualism to the role. I'm particularly impressed by [mention a specific company detail that resonates with you].
- Multilingual Communication: My fluency in English and Spanish—and a working knowledge of Japanese—allows me to bridge communication gaps and ensure a seamless experience for diverse customers. For instance, I calmed a frustrated Spanish-speaking customer by listening to their concerns and effectively communicating the resolution process in their native language, leaving them feeling valued and understood.
- Efficiency & Problem-Solving: In my previous role, I consistently resolved customer inquiries within a 5-minute average, utilizing strong communication and technical skills.
I look forward to working at Tutone Ink because I believe our values align, and I’ll be a seamless fit for your organisation.
Thank you for your consideration. I have attached my CV for further review and welcome the opportunity to discuss my capabilities further.
Yours sincerely,
Jenny Heath
Customer success representative sample cover letter
Jenny Heath
123 Tutone Dr., Portland, OR 97035
(617) 867-5309
jenny.heath@email.com
Tutone Ink
389 Lunar Dr.
San Francisco, CA 94103
Dear hiring manager,
I recently came across your job advert for the Customer Success Representative position at Tutone Ink, and I immediately knew I had to apply.
As a customer service professional with eight years of experience in the industry, I have a strong grasp of what it takes to provide excellent care to any customer, no matter what issue they are facing.
I also noticed that the job responsibilities closely align with my qualifications and interests. These factors, when combined with my drive to always go the extra mile, make me a great fit for this role.
Some skills that I can bring to Tutone Ink include:
- Proficiency with CRMs and word-processing applications
- Conflict resolution and mediation
- Strong written and verbal communication in two languages
I look forward to discussing how my customer service experience can translate to the Customer Success Representative position at Tutone Ink. Thank you for reviewing my application, and I hope to hear from you soon.
Yours sincerely,
Jenny Heath
Customer success manager sample cover letter
Customer Success Manager
Jenny Heath 123 Tutone Dr., Portland, OR 97035 | (555) 555-0100 |
jenny.heath@email.com
Tutone Ink 389 Lunar Dr. San Francisco, CA 94103
Dear [Hiring Manager name],
I am excited to submit my consideration for the Customer Success Manager role at Tutone Ink. I have a proven track record of delivering outstanding customer service, and my seven years of experience have equipped me with the skills and knowledge necessary to drive customer satisfaction and loyalty.
- Communication & Problem-Solving: In my previous role, I excelled at resolving complex customer inquiries within a 5-minute average, maintaining a calm and professional demeanour. For instance, a customer encountered technical difficulties hindering their productivity. By actively listening and employing troubleshooting skills, I guided them through the process, resolving the issue and leaving them satisfied.
- Customer Focus: I consistently achieved a 95% customer satisfaction rating by prioritising their needs and ensuring that I promptly addressed their concerns.
I'm confident that my skills and enthusiasm for exceptional customer service will make me a valuable asset to your team at Tutone Ink.
Thank you for your time and consideration. I am eager to learn more about this opportunity and showcase my capabilities in an interview. Please let me know if you require any additional information.
Yours sincerely,
Jenny Heath
Customer service manager sample cover letter
Jenny Heath 123 Tutone Dr., Portland, OR 97035 (555) 555-0100
jenny.heath@email.com
Tutone Ink 389 Lunar Dr. San Francisco, CA 94103
Date
Dear [Hiring Manager’s Name],
I have over five years of experience in customer service roles and have developed a passion for fostering a culture of exceptional service and driving customer loyalty. I'm excited to apply for the Customer Service Manager position at Tutone Ink and am confident I can significantly contribute to your company's continued success.
Some of my key skills include:
5+ years of experience leading customer service teams, successfully managing 10-15 team members
Proven track record of a 30 percent increase in customer satisfaction within 10 months through effective team leadership and process optimisation
Expertise in quality assurance, team management, and talent development
Tutone Ink's dedication to excellent customer service and employee development deeply resonates with my own leadership style. I believe fostering a culture of collaboration and continuous improvement is key to building a high-performing service team.
My proven leadership skills and in-depth customer service expertise make me uniquely qualified to elevate Tutone Ink's customer service to new heights. I'm eager to discuss my vision for the team and how I can contribute to achieving your customer-centric goals.
Yours sincerely,
Jenny Heath
Technical support specialist sample cover letter
Jenny Heath 123 Tutone Dr., Portland, OR 97035 (555) 555-0100
jenny.heath@email.com
Tutone Ink 389 Lunar Dr. San Francisco, CA 94103
28 August 2024
Dear [Hiring Manager’s Name],
I'm excited to apply for the Technical Support Specialist position at Tutone Ink and am confident that I can contribute significantly to your team. My experience in technical support roles and my passion for providing exceptional customer service make me a great candidate for this position.
I have amassed many achievements in my other roles, like:
5+ years of experience providing technical support for Windows, macOS, and Linux operating systems
Proven ability to troubleshoot hardware and software issues, diagnose problems, and provide clear and concise solutions
Successfully resolved 100+ customer support tickets per month, exceeding performance targets
Received positive customer feedback for consistently providing timely and accurate solutions
My expertise in technical support and dedication to customer satisfaction makes me an ideal candidate for the Technical Support Specialist role at Tutone Ink. I'm eager to learn more about the specific challenges and opportunities within your team.
My CV, attached for your review, details my qualifications and accomplishments. I'm excited to discuss how my skills can benefit Tutone Ink. Thank you for your time and consideration.
Yours sincerely,
Jenny Heath
Chief experience officer sample cover letter
Jenny Heath
123 Tutone Dr., Portland, OR 97035
(555) 555-0100
jenny.heath@email.com
Tutone Ink
389 Lunar Dr.
San Francisco, CA 94103
Dear Mr. Allen,
I’m contacting you today to express my interest in the Chief Experience Officer position on the Tutone Ink website. I have been working in customer service for almost 10 years and excel in multi-tasking, relationship building, project management, and communication.
My ability to effectively communicate with customers and quickly develop solutions helped me exceed expectations in similar roles in the past:
- I propelled a 16.9% increase in second-time purchases from clients I directly consulted.
- I closed 18+ support tickets a day, with most of them being resolved in one interaction.
- I answered 50+ inbound calls daily and found a unique solution to each issue.
I’m excited by the possibility of working for Tutone Ink because it is clear to me that the company values a customer-first approach and gives its staff the necessary tools to succeed and provide a one-of-a-kind experience.
My work experience and skills make me an ideal candidate for the Chief Experience Officer position and a strong addition to the company. I look forward to discussing this role more with you soon.
Thank you so much for your time and consideration.
Yours sincerely,
Jenny Heath
Create a standout CV
Download our call centre CV examples to complete your job application.
How to format and write a cover letter for customer service in 7 steps
Hiring managers and HR personnel are responsible for recruiting, hiring, and onboarding customer service representatives. So, it’s important to use cover letters to communicate the information that defines you and why you are a good candidate for them to invest in.
Follow these seven steps to help you write your customer service cover letter.
1. Write a title and header
The title of your cover letter should include your name and be specific to the job you’re applying for and the company you’re sending it to.
For example, you can format the title of your cover letter like this:
[Position X] : [Company Y] | [Name] or
Customer Service Representative: Tutone Ink | Jenny Heath
Next, create a header to add your contact information:
Full name
Phone number
Email address
Date
Links to your professional social media profiles
Personal website (optional)
Make sure your email address and any social media links you include are professional. Listing your “partyanimal29@aol.com” email address from 2003 doesn’t make the best impression on a hiring manager. Also, providing your LinkedIn profile is all you need regarding social media—unless another social media profile showcases skills that align with your desired role.
2. Start with a greeting
From customer service to cover letters, personalisation is the key to connecting with your readers. When applying for jobs, start your customer service specialist cover letter by addressing the hiring manager by their name. If the job posting doesn’t include the hiring manager’s name, you can check out the company’s website—or pop over to LinkedIn and search for the company.
From there, you can see the employees who are on LinkedIn to find the most relevant contact. If all else fails, try using something like “Dear Hiring Manager” or “Dear Recruiting Manager.”
3. Grab attention with your introduction
Following your greeting, the first paragraph should do four things. You’ll want to:
Introduce yourself
Show your interest in the position
Explain why you’re a good fit
Say it in a compelling way
The last point is the most important and can feel the most challenging. But simply offering a statement of your experience and your expertise—and then backing it up with some proof—can raise eyebrows.
For example:
Dear Mr. Chips,
I’m thrilled to offer my eight-plus years of seasoned customer service experience to Tutone Ink for your customer service representative position.
4. Impress with your second paragraph
Every CX-focused job requires a range of customer service skills—that’s why it’s important to show you’re a well-rounded candidate. Give a good balance of soft skills, like your ability to problem solve and collaborate with others, and hard skills, such as relevant experience with specific customer service software like Zendesk.
Some other key tips include:
Grab attention by highlighting two or three of your top achievements
Include data and stats to show the impact of your work
Mention the most relevant hard and soft skills
Summarise your work experience
5. Relate to the company in the third paragraph
In this section, explain why you want to work for the company. Do your research and provide detailed reasons to show the hiring manager that you’re serious. For example, maybe the company’s mission statement relates to always delivering good customer service—you could emphasise why you think that is important in your letter. This is another great opportunity to reiterate why you’re the perfect candidate and a good fit for the job.
6. Leave them wanting more with your conclusion
In the last paragraph, you’ll want to thank the hiring manager for their time and consideration. You can also summarise your interest in the position and your commitment to the next stages of the hiring process. Include an attention-grabbing call to action, too. You can even inject some personality and humour into it to leave them wanting more.
7. Use the appropriate formal closing
Always close on a formal note. While only accounting for one or two words, closing your cover letter the right way can display professionalism and positively impact the hiring manager. Examples for your closing include:
Best regards
Kind regards
Sincerely
Thank you.
Customer service cover letter best practices
Companies hire customer support agents who are a good fit for their organisation. Here are a few best practices to help you stand out a bit further and persuade hiring managers.
Include an elevator pitch
In the second paragraph of your cover letter, explain in a few sentences:
- What makes you a good fit for the position, including any relevant skills and customer service training
Why you’re excited to join the company
How this position matches your career goals
Showing excitement about the role is key. Think about it from the hiring manager’s perspective—lukewarm candidates who are just looking for a job are less likely to stand out.
Make it scannable
Hiring managers are busy, so they won’t want to dig through long, dense paragraphs packed with unnecessary information. Keep your cover letter brief and cut the fluff. Ensure your cover letter is easy to scan—draw attention to the most important points you want the hiring manager to see by using:
Bullet points
Bold font
Spacing
Subheadings
You can also format your cover letter in a way that mirrors the unique aspects of the company. For example, if you research the company and find that it has a vibrant, creative culture, don’t be afraid to experiment with outside-the-box CV elements or designs.
Tell a story
Your cover letter shouldn’t just repeat what’s in your CV. Use this opportunity to provide more context and to describe one of your success stories as a customer service agent. For example, pick a specific project or experience where you demonstrated specific skills mentioned in the job description. Cover letters are a great way to showcase your passion and who you are.
Use data
Include data to support your claims whenever possible, especially when highlighting your accomplishments. For example, if you performed particularly well in a previous customer service position, make sure you quantify that by mentioning your positive first reply time (FRT) or your overall customer satisfaction (CSAT) score. Using hard numbers and metrics will illustrate your impact and give you an edge over your competition.
Show your passion for customer service
Aside from highlighting your customer service skills and experience, express your enthusiasm for the industry. The hiring manager is looking for a long-term employee who can grow with the company. At the end of the day, recruiters want someone who’s passionate about customer service and eager to deliver top-notch experiences.
Proofread
A cover letter should reflect your drive as a candidate. Attention to detail is a core skill for any job, and ensuring you have an error-free cover letter is a must. Use tools like Grammarly to double-check your spelling and grammar. You can also ask someone else to proofread your cover letter. There’s no worse feeling than noticing an error seconds after you hit send—having a fresh pair of eyes reviewing your cover letter can save you from that easily preventable horror.
Frequently asked questions
Improve your customer service knowledge with Zendesk
A customer service cover letter can help you stand apart from other candidates. It’s a chance to show off what makes you unique and pitch your potential to the hiring manager. But if you find yourself swinging for the fences and coming up short, you may need to expand your customer service skills—and for that, you need Zendesk. We offer a comprehensive training centre that you can use to level up your customer service expertise, add new certifications to your CV, and catch the eye of recruiters everywhere.
Learn more about our training programmes.