Agent tips

Article
5 min read

Give your agents the context they need to solve customer problems

When surveyed, more than half of customer service agents said they usually have to switch between different systems to solve a customer request.

Article
13 min read

4 types of communication styles in the workplace: What’s yours?

Everyone has a unique way of giving and receiving information. Identify patterns to collaborate more effectively by learning the four communication styles.

Article
14 min read

How to deal with angry customers: 17 tips and templates

Knowing what to say to angry customers can turn a tense situation into an opportunity. Learn how to deal with irate customers and use our free templates.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
11 min read

16 customer service tips for 2025 and beyond

Customer service tips for customer service Champions.

Article
4 min read

Don't be afraid of change

Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources

Article
2 min read

Chat support models: shared vs dedicated

Offering omnichannel customer service is the core of any organization’s support strategy.

Article
5 min read

Every ticket is a puzzle: One advocate’s drive to solve them

New Zealand native Carl McDowell doesn’t have a personal mantra, but he is quick to note a telling double entendre in his last name: do well.