COVID-19 has transformed customer expectations and workplace dynamics. Many companies had to make seismic shifts in how they do business. Those who prioritised CX before the pandemic already have an advantage in the digital-first world of the pandemic. For those who haven't sufficiently adopted new technologies and processes, there’s a risk of falling behind higher performing peers as customer expectations rise.
Lilia Krauser, Marketing Intern
Data from more than 90,000 companies across 175 countries on the Zendesk platform, including 29,000 businesses in Europe and the UK.
Customer value is how much a product or service is worth to a customer. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.
A successful total experience strategy helps you keep customers and employees satisfied. Here's how to do it right.
Learn how to use artificial intelligence to gather, analyse, and understand customer feedback, which can lead to a more effective customer experience.
Discover actionable steps and practical tips to improve your customer feedback analysis. Use our free template to make the process easier.
