Guides and ebooks

How four companies deliver exceptional customer experience at scale

Delivering exceptional customer experience at scale can be a challenge, but with the right tools and…

Guides and ebooks
1 min read

How four companies deliver exceptional customer experience at scale

Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…

Whitepaper
1 min read

Why enterprise companies' employees need help-desk software

Enterprise companies – especially ones that operate in the technology, healthcare, energy and manufacturing sectors –…

Article
4 min read

11 tips to improve agent productivity and efficiency

Are you ready to take your customer support team to the next level? Follow these tips to boost agent productivity and efficiency.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
7 min read

5 types of customers and what they need

As a customer support agent, you will interact with a variety of people, each with their…

Article
4 min read

Yesterday’s extraordinary is today’s ordinary

Every business needs to consider how to continuously deliver better customer experiences that can compete with…

Guides and ebooks
14 min read

How help desk software solves support problems

When we say ‘customer expectations’ – the word that comes to mind is ‘rising’. Or it…

Article
1 min read

5 biggest gaps in customer service for mid-size companies

Companies like Amazon and Uber have set the standard for customer service, which means that keeping…

Guides and ebooks
1 min read

Optimise your self-service with the right metrics

Analytics work hand in hand with your self-service, providing the data you need to build better…

Article
4 min read

Mastering change management

See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company

Article
8 min read

Sales productivity: How to measure it.

Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…

Article
9 min read

Personalised customer service: what it is and how to provide it

Personalization matters more than ever. Here’s how to leverage customer data and omnichannel support to create personalized customer experiences.

Article
4 min read

How is machine learning being used in customer service?

Machine learning in customer service is used to provide a higher level of convenience for customers…

Article
13 min read

How to write a sales email: 6 sales email examples that work

Write, send, and refine the perfect sales email.

Article
13 min read

18 sales follow-up email templates that win more deals

The right sales follow-up email can be the difference between making a sale or not making one—we’ve got the templates to help you cross the finish line.

Guides and ebooks
5 min read

The benefits of owning your support community

The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO and more.

Article
4 min read

Don't be afraid of change

Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources

Article
11 min read

12 sales email templates for every stage of the sales pipeline

From prospecting to closing, we offer a sales email template that you as a sales rep can use for every stage of the sales pipeline.

Article
4 min read

Three ways an AI-powered knowledge base changes the game

AI-powered knowledge bases have become vital to providing high quality customer service — here's why.