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How the demands of Gen Z shape the future of customer service

Guest blog from Christian Blomberg, Chief Customer Officer, Solvemate It’s time to rethink your customer service…

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Choosing a customer service solution for your startup

Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…

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How personalisation is transforming the way companies are building relationships

Guest blog from Guillaume Moubeche, CEO, lemlist No suit or dress feels like the one that’s…

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What is a chatbot? + How they work

Chatbots are AI solutions that simulate human-like conversations to deliver 24/7 support and give service teams time back for higher-value tasks.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.

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How to identify and support your most valuable customer segments

Using segmentation to better serve your best customers.

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How to use Instagram for business: A beginner’s guide

Instagram is more than just a social network—it’s a powerful tool for building deeper connections with customers. Here’s how to use Instagram for business success.

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Delighting customers with modern customer experiences

The customer has changed and so have their expectations on what customer experience means to them.…

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Choose the right customer-service solution for your business

Setting up your customer-support organisation for success is the first step towards offering excellent customer experience.…

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How data is saving the watercooler chat

The COVID-19 pandemic has led to government restrictions that have abruptly and unexpectedly transformed the way…

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How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around CX maturity. Find out how the leaders are driving CX success.

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How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.

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You need a more customer-centric service strategy. Here’s why.

More companies are competing on customer service and research shows investments in this area can pay off. Find out how you can leverage CX to get ahead of your competition.

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Best practice for Champions of CX

ESG Research pinpoints where companies are elevating their CX game – and where they’re falling behind.

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Customer experience management advice from the pros

Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…

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Addressing customer experience from the CIO perspective

For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…

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The five steps in the sales process that turn prospects into customers

When you set off on a road trip, you have a vehicle and a map. On…

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Customer experience: 5 simple strategies that bring immediate improvement

Experts share the CX strategies that make a real difference.

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Customer service acronyms explained

Customer service acronyms can be confusing to those still learning the field. Learn the explanations behind 30 common customer service acronyms.

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Four ways in which Zendesk can make your life easier, now

Keeping up with customers' expectations is vital to your business – and this means nimble support operations. Here are four ways in which Zendesk can help you deliver the best customer service (and make your life easier).