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Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Register now and secure your spot.
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What is a cloud call centre? A cloud call centre, or cloud-based call centre, is a…
Customer perception: Definition, importance + how to improve it
Customer perception is customers' opinions, feelings, and beliefs about your brand. Here's how to build, improve, and influence it.
ChatGPT vs. Bard
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20 customer thank you card examples (+ tips for writing them)
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92 customer service statistics you need to know in 2025
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35 customer experience statistics to know for 2025
Over 50% of customers will switch to a competitor after a single unsatisfactory customer experience. Here’s a list of 35 more customer experience statistics to share with your team.
25+ free chatbot templates to improve your CX in 2025
Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.
AI-powered ticketing automation: A complete guide for 2025
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90 inspirational customer service quotes to motivate teams
Use these customer service quotes to inspire your teams to deliver exceptional CX—no matter what comes their way.
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Thriving during peak seasons with AI
For retailers, it feels like the stakes of peak season are rising each year, and they’re…
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WATCH NOW: How Spektrix continues to deliver client success while rapidly scaling in a remote world
While a number of big-name companies are attempting to drive remote workforces back to the office,…
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