Tech trends
Humans x chatbots: How this winning combination best serves banks
The customer journey in banking has drastically changed in recent years. The days of visiting a…
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Zendesk triggers: what you need to know
Staying on top of customer service can be tricky—especially when customers are demanding more. For example,…
Build your email list business using chatbots
How many emails will you send today? At a guess, we’d say close to a hundred.…
Science-based targets are the key to sustainable business
To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.
Live or virtual: The future of B2B events?
While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…
Are brands ready for us to start shopping in the Metaverse?
Watching your favourite football team play (and hopefully win!) is one of life’s great joys. That’s…
Get behind these 5 eCommerce trends in 2023
As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer…
How to launch a digital customer experience transformation
Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.