Tech trends

Humans x chatbots: How this winning combination best serves banks

The customer journey in banking has drastically changed in recent years. The days of visiting a…

Latest stories

Zendesk triggers: what you need to know
Article | 5 min read

Zendesk triggers: what you need to know

Staying on top of customer service can be tricky—especially when customers are demanding more. For example,…

Build your email list business using chatbots
Article | 3 min read

Build your email list business using chatbots

How many emails will you send today? At a guess, we’d say close to a hundred.…

Science-based targets are the key to sustainable business
Article | 6 min read

Science-based targets are the key to sustainable business

To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.

Live or virtual: The future of B2B events?
Article | 5 min read

Live or virtual: The future of B2B events?

While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…

Are brands ready for us to start shopping in the Metaverse?
Article | 5 min read

Are brands ready for us to start shopping in the Metaverse?

Watching your favourite football team play (and hopefully win!) is one of life’s great joys. That’s…

Infographic: Chatbots and AI in the UK

Infographic: Chatbots and AI in the UK

Get behind these 5 eCommerce trends in 2023
Article | 4 min read

Get behind these 5 eCommerce trends in 2023

As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer…

How to launch a digital customer experience transformation
Article | 5 min read

How to launch a digital customer experience transformation

Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.