Looking for Zopim? You're in the right place. Zopim is now called Zendesk Chat. Continue to strike up conversations using your favorite live chat software.

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Strike up a conversation

Reach your customers instantly via web, mobile and messaging

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Let the good convos flow

Whether you’re planning to offer instant one-time support or the freedom to engage with customers at any time with automation and customisation, Zendesk has you covered.

Messaging

Form relationships with your customers by offering rich, modern conversational experiences on any device, supported by bots and automation.

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Live chat

Give your customers real-time support as they browse your website and answer questions quickly.

live chat software

Make yourself available

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

This is their moment

Anticipate customer questions and offer help when—and where—they need it most, with chat support.

Raise your sales

Customers are 3X more likely to make a purchase when you reach out with a chat.

Less wait, more happy

Chat and messaging let agents help more customers in less time, which means happier customers more of the time.

PROACTIVE ENGAGEMENT

Reach out in real time

Reach out and talk to customers before they even ask a question. Innovative clothing rental company Le Tote uses an automated trigger to offer help to customers who are lingering on the checkout page. By proactively engaging customers during the buying process, Le Tote is able to reduce basket abandonment and increase conversions.

POWERFUL METRICS

It all adds up

Live analytics play an important role in chat and messaging. It sheds light on customer satisfaction, agent performance, and helps identify issues before they become problems. Better numbers and quality reports let you measure successes and stay on target.

“Live chat lets agents handle multiple chats at once, so the wait time is reduced and customers have a better experience.”

Jorge Vernetta

Global Operations Manager at Foodpanda

Read the story

Multichannel

Take things as they come

Customer support is not limited to live chat and messaging. Zendesk lets you deliver conversational experiences out of the box on any channel, including voice, email, social and self-service.

Go with the Flow

We’re making Answer Bot even smarter with Flow Builder. Flow Builder allows you to build AI-powered flows that provide instant answers at all times, even when your agents are logged off. You can build a flow that responds to common customer questions and requests without writing a single line of code. It’s a nifty way to reduce costs and boost team productivity.

Learn more about the beta

Flow Builder does not consume Answer Bot resolutions.

Flow Builder
Answer Bot thread
Answer Bot handoff to agent
Build a flow

Build, view, and preview flows to create a custom-tailored experience for your brand. Click to configure, no code required.

Provide options

Provide a list of common topics that guide customers to self-solve. Let users respond quickly without typing by using quick reply buttons.

Collect information

Collect essential information from your customers before routing and escalating to your team.