Strike up a conversation

Reach your customers instantly via web, mobile and messaging
Image: Zendesk Chat Product Logo

Make yourself available

Chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
This is their moment

Anticipate customer questions and offer help when—and where—they need it most.

Raise your sales

Customers are 3X more likely to make a purchase when you reach out with a chat.

Less wait, more happy

Chat and messaging let agents help more customers in less time, which means happier customers more of the time.

POWERFUL METRICS

It all adds up

Analytics plays an important role in chat and messaging. It sheds light on customer satisfaction, agent performance, and helps identify issues before they become problems. Better numbers and quality reports let you measure successes and stay on target.

“Live chat lets agents handle multiple chats at once, so the wait time is reduced and customers have a better experience.”

— Jorge Vernetta, Global Operations Manager at foodpanda

Always on

Wherever you go, there they are

Chat and Message allow your agents to engage customers over websites, mobile apps and popular messaging apps like Facebook Messenger, Twitter, and LINE. That means you can build relationships with customers in the places they prefer.

Multichannel

Take things as they come

Customer support isn’t limited to chat. The Zendesk platform lets agents switch between serving chats, phone calls, emails, or social media messages. And with the Zendesk Web Widget, customers can ask for help or find the answers themselves, all without interrupting their shopping experience.

Let's Chat

See how it works
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Join us for a live product demo

We’ll walk you through the product family and answer any questions you have about Zendesk.

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