Strike up a conversation

Reach your customers instantly via web, mobile and messaging
Image: Zendesk Chat Product Logo

Live chat software Make yourself available

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
This is their moment

Anticipate customer questions and offer help when—and where—they need it most, with chat support.

Raise your sales

Customers are 3X more likely to make a purchase when you reach out with a chat.

Less wait, more happy

Chat and messaging let agents help more customers in less time, which means happier customers more of the time.

POWERFUL METRICS

It all adds up

Live chat analytics plays an important role in chat and messaging. It sheds light on customer satisfaction, agent performance, and helps identify issues before they become problems. Better numbers and quality reports let you measure successes and stay on target.

“Live chat lets agents handle multiple chats at once, so the wait time is reduced and customers have a better experience.”

— Jorge Vernetta, Global Operations Manager at foodpanda

Always on

Wherever you go, there they are

Chat and Message allow your agents to engage customers over websites, mobile apps and popular messaging apps like Facebook Messenger, Twitter and LINE. That means you can build the best customer experience on the channels that your customers actually prefer.

Multichannel

Take things as they come

Customer support isn’t limited to chat. The Zendesk platform lets agents switch between serving chats, phone calls, emails, or social media messages. And with the Zendesk Web Widget, customers can ask for help or find the answers themselves, all without interrupting their shopping experience.

Our commitment to privacy

At Zendesk, we are committed to meeting the highest standards of information security, data privacy and transparency.


We have closely analysed the requirements of the GDPR, and worked to develop functionality to allow customers to comply with the GDPR. We have resources to help you learn more about how to use this functionality to comply with the GDPR.

Let's Chat

See how it works
Watch a demo

Join us for a product demo

We'll showcase the benefits of live chat and walk you through a demo of Zendesk Chat.

Watch the demo