Leadership
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5 min read
Cultivate community for a better customer experience
A robust user community is a powerful combination of support, social networking, and communications that streamlines the customer experience across the board. Here’s how it can start driving results immediately.
Article
4 min read
Yesterday’s extraordinary is today’s ordinary
Every business needs to consider how to continuously deliver better customer experiences that can compete with…
Article
4 min read
Mastering change management
See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company
Article
4 min read
From content manager to cross-functional collaborator
As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Set them up for success by putting the right processes in place.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
7 min read
Informal leadership: Be the person at work that others look up to
Recently I was talking with a friend about his work situation. He’d worked with the same…
Article
5 min read
5 questions every IT leader should ask of their CRM platform
When IT leaders are deciding what they need in a CRM platform, there are five important…
Article
3 min read
8 support manager skills to develop
Organizations and management structures are always changing.
Article
4 min read
Sales and support: Collaborating to increase growth
This is the third post in a four-part guest blog series from Base CRM dedicated to exploring the ways that sales and support can partner to help drive each other’s KPIs and business objectives
Article
3 min read
Which call center metrics should you really focus on?
There are a few call center metrics that tell a broader story beyond the number. They can even provide details you weren’t looking for in the first place
Article
1 min read
Uncover the true value of your customer support organisation
Uncover the true value of your customer support organisation with the technology trends that matter most in 2017.
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