Customer experience
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5 min read
Why passwordless authentication holds the key to smoother CX
The recent explosion of Software-as-a-Service (SaaS) tools and the rapid increase of digital services means we’re…
Article
3 min read
Changing tides: Rise of D2C and why manufacturers must now think of consumer’s first
When it comes to creating processes that efficiently make quality products, manufacturing has a huge amount…
Article
5 min read
Revamping the checkout experience
The checkout point is the most important stage of the customer journey for retailers, a moment…
Article
5 min read
Live or virtual: The future of B2B events?
While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
6 min read
How European retailers can ride out the economic storm
With winter just around the corner, most consumers in Europe are putting away their summer clothes,…
Article
10 min read
How tech scale-ups can improve customer experience using data
When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.
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Future of fashion: stitching convenience with sustainability
To keep pace with customer expectations, the fashion industry is slowly but surely making its move towards sustainable practices. Read how weaving a focus on CX might just be the key to gaining customer trust.
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4 min read
The ultimate guide to CX in FinTech
How can FinTechs create a winning customer experience? We share expert advice and examples for boosting your CX.
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The service recovery paradox
How businesses can turn service failures into success and boost customer satisfaction by tapping into the hidden opportunities that mistakes presents.
Article
5 min read
3 post purchase strategies to improve retailers’ customer experience
Have you ever made a late night purchase online, only to realise you have put in…
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Christmas is coming. How retailers can be merry this season.
Discover how retailers can deliver a memorable yet affordable shopping experience during this holiday season in a climate where inflation is soaring and consumer confidence is at its lowest.
Article
5 min read
Are brands ready for us to start shopping in the Metaverse?
Watching your favourite football team play (and hopefully win!) is one of life’s great joys. That’s…
Article
7 min read
The 3 keys to successful automated brand interaction
The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we went back to the basics and unpacked what it takes to lay the right foundation for automated brand interaction.
Article
4 min read
Pop-up stores bring the best of both worlds to omnichannel retail
We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…
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5 min read
How AI can improve the hotel guest experience
Summer’s approaching, it’s time to pack your bags and jet-set-go! Usually, the things we look forward…
Article
4 min read
How to put customer service first in uncertain times
We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…
5 min read
7 ways to create a great customer experience strategy
Why is customer experience management important? Companies that excel at customer experience have been shown to drive…
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