Artificial intelligence
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5 min read
How AI and data analysis can help your business provide the personalised service customers demand
With Zendesk and Amazon Web Services (AWS), businesses can deliver personalised customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.
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4 min read
AI is becoming more evolved and seamless, but how is it impacting CX in 2023?
Today’s customers need organisations to deliver a fast, seamless customer experience (CX) that’s both personalised and…
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5 min read
Here’s how customer service teams are actually using AI
From bots to automated workflows under the hood, Generative AI tools for customer service driving higher productivity, happier agents and satisfied customers
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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5 min read
How AI can help manufacturers revamp their supply chains and be more sustainable
There has been plenty for the manufacturing industry to be concerned about in recent times. The…
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5 min read
9 ways AI can help you communicate better with your customers
From chatbots to intelligent routing systems, AI is transforming how companies communicate with customers. According to…
Article
6 min read
How to scale a multilingual support team with AI
Discover how multilingual automation drives more personalised customer experiences and helps businesses scale efficiently.
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7 min read
Breaking the silence: How AI is giving a voice to domestic violence survivors
Humiliation. Anger. Hurt. Betrayal. Pain. Fear. Anxiety. Guilt. Shame. Self-blame. Denial. These are just a sliver…
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4 min read
Unlocking the power of conversational AI in banking and finance
Bank branches used to be commonplace on most high streets across Europe. Now, they’re becoming increasingly…
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4 min read
The impact of automation and AI on manufacturing
A digital revolution in manufacturing is underway. For manufacturers that embrace these new technologies, the opportunities are vast.
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6 min read
How e-commerce brands use conversational AI to reduce customer effort
No customer wants a simple exchange to feel difficult. Learn why e-commerce brands are looking toward conversational AI as the solution.
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3 min read
How to get your chatbot to stay on brand
What do you do when your chatbot doesn’t behave in a way your customers like? That…
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5 min read
How AI can improve the hotel guest experience
Summer’s approaching, it’s time to pack your bags and jet-set-go! Usually, the things we look forward…
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6 min read
How to evaluate chatbot performance
How can chatbots be used? With more than two billion people regularly buying items online across the…
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4 min read
Get behind these 5 eCommerce trends in 2023
As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer…
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6 min read
Why creative bot names help build your brand – and better customer relationships
Sometimes a rose by any other name does not smell as sweet – particularly when it comes to your company's chatbot. Learn how to choose a creative and effective company bot name.
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7 min read
Chatbots vs. conversational AI: What’s the difference?
Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.
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10 min read
13 ways AI will improve the customer experience
Use artificial intelligence to enhance the customer experience at every stage of the buyer’s journey.
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