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8 min read

What is agentic AI, and how does it work?

Agentic AI definition Agentic AI refers to autonomous software that takes initiative to accomplish service-related goals…

AI and automation Artificial intelligence Best practices

Article
7 min read

IT services: What they are + 15 types you can use

What are IT services? IT services are the procedures and processes that help businesses manage and…

Article
12 min read

How to deal with difficult customers: 13 tips + examples

Understanding how to deal with difficult customers is essential in customer service. Learn how to turn a challenging situation into a great customer experience.

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8 min read

What is ITSM? The ultimate IT service management guide

What is ITSM? IT service management (ITSM) is a framework for delivering IT services to customers…

IT Zendesk Products

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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12 min read

What is CSAT? (+ how to measure it)

Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.

Customer experience Customer feedback Customer satisfaction

Article
7 min read

Workflow automation: What it is, benefits, and examples

What is workflow automation? Workflow automation accelerates traditional workflows, replacing manual effort with the automation of…

AI and automation Artificial intelligence Customer experience Workflow efficiency

Article
16 min read

Employee experience journey mapping: Full guide (+ template)

Enhance employee satisfaction and productivity with employee experience journey mapping. Try our template today.

Employee experience

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7 min read

AI for home furnishing: Use cases and future trends

What is AI for home furnishing? AI in home furnishing refers to the use of artificial…

Artificial intelligence Industries

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5 min read

Human-centred AI for HR: What it is + why it matters

What is human-centred AI for HR? Human-centred AI for HR is an employee service (ES) solution…

AI and automation Artificial intelligence

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16 ways to use AI for restaurants to cook up business success

AI in restaurants is transforming the food industry through smarter service and more streamlined operations. Explore the benefits and possibilities in our guide.

Artificial intelligence Industries

Article
8 min read

12 ways AI is changing customer expectations

Artificial intelligence is changing modern businesses by making them more efficient, agile, and capable of delivering…

Artificial intelligence

Article
10 min read

What is tech sales, and how do you break into it?

Today, tech sales mostly refers to software sales—specifically, selling SaaS products. But there’s more to tech sales than that.

Article
13 min read

What is a human resources management system (HRMS)?

Human resources management system definition A human resource management system (HRMS) is a digital backbone for…

Employee experience Internal help desk

Article
6 min read

15 winning customer service phrases (+9 to avoid)

Pour some positive vibes into your daily script. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level.

Article
7 min read

What is Net Promoter Score (NPS)? a complete guide

What is Net Promoter Score? Net Promoter Score (NPS) is a market research metric that measures…

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4 min read

11 fresh alternatives and synonyms for "happy to help"

Customers want to have genuine conversations with customer service representatives. Here are some better customer support phrases than "happy to help".

Best practices Customer support