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Business Messaging: Five key things to consider when evaluating a messaging partner

Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.

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From 3 years to 8 weeks—digital transformation is speeding up

“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…

Marketing is changing post pandemic – Here’s how to stay ahead

Marketing rules as we know it, are being re-written. The global Covid-19 pandemic has shifted the…

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How a ticketing tool helps SMBs scale with growth

For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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15 customer service videos worth watching

Explore a list of the most current customer service videos, including TED talks, training tips, tutorials and CX thought leadership.

Transforming decision making with real-time analytics

If you’re managing a customer support centre, how many problematic client conversations are failing during a…

How to deliver customer service in a rapidly changing world

White paper on how to deliver customer service in a post-pandemic world

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6 companies tackling social justice and inspiring customers

As many as 70 percent of consumers want brands to take a stand on social and…

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Leading a startup during a pandemic: five lessons from five founders

Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.

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How to measure customer satisfaction: advice from industry leaders

Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.

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Customer orientation: definition, examples & skills

If you want customers to be loyal to you, you have to start putting them first.

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Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels

Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.

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Adapting to rapid change

These days, getting customer support right is more important than ever. Smaller firms must go above…

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New Zendesk app integrations are here

The newest integrations from Zendesk – at your service.

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How investing in customer experience helps startups grow

Europe’s startup ecosystem may still have a way to go to bridge the gap to Silicon…

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Scaling your support team: 7 common questions answered

Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…

Guides and ebooks
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The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

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Using technology to deliver best-in class service when it counts

The effects of COVID-19 for customer support teams have been far reaching. For service agents in…

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6 ways to supercharge your knowledge-based help centre

The last three months have seen self-service searches spike across almost all major European countries: Spain,…