How to deliver customer service in a rapidly changing world

In association with MyCustomer, Europe’s leading online resource for customer-focused professionals.

By Author, Author

Published August 17, 2020
Last updated September 3, 2020

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The coronavirus pandemic has had a cataclysmic impact on people around the world, fundamentally altering lives and changing consumer behaviour forever.

In this report, MyCustomer and Zendesk focus on the key trends that have affected customer service and support as a result of COVID-19.

The report analyses the long-term effect on businesses, highlighting some of the methods customer service, support and CX leaders can adopt to ensure their service function remains agile to future uncertainty and unpredictability.

Download the report to learn:

  1. How the customer service and support landscape has changed

  2. The challenge for businesses

  3. The human-digital balance

  4. How to deliver more agile customer service and support