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Article
8 min read
12 ways AI is changing customer expectations
Artificial intelligence is changing modern businesses by making them more efficient, agile, and capable of delivering…
Article
10 min read
What is tech sales, and how do you break into it?
Today, tech sales mostly refers to software sales—specifically, selling SaaS products. But there’s more to tech sales than that.
Article
13 min read
What is a human resources management system (HRMS)?
Human resources management system definition A human resource management system (HRMS) is a digital backbone for…
7 min read
What is ITIL? The ultimate guide to the IT Infrastructure Library
What is ITIL? Information Technology Infrastructure Library (ITIL) is a framework that helps organisations align IT…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
6 min read
15 winning customer service phrases (+9 to avoid)
Pour some positive vibes into your daily script. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level.
Article
7 min read
What is Net Promoter Score (NPS)? a complete guide
What is Net Promoter Score? Net Promoter Score (NPS) is a market research metric that measures…
Article
4 min read
11 fresh alternatives and synonyms for "happy to help"
Customers want to have genuine conversations with customer service representatives. Here are some better customer support phrases than "happy to help".
Article
8 min read
What is a cloud call centre and how does it work?
What is a cloud call centre? A cloud call centre, or cloud-based call centre, is a…
Article
10 min read
Customer perception: Definition, importance + how to improve it
Customer perception is customers' opinions, feelings, and beliefs about your brand. Here's how to build, improve, and influence it.
Article
2 min read
ChatGPT vs. Bard
ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.
Article
20 min read
How to build a customer referral programme in 2025 (+ templates)
Customer referral programmes can help expand your audience and generate ongoing revenue. Learn how to build one and leverage our free templates today.
Article
12 min read
Escalation management: Best practices + how to manage it
Escalation management can help organisations solve customer issues quickly and efficiently. Learn how you can bring it to your organisation.
Article
1 min read
Customer sentiment: What it is and why you need to measure it
Explore what customer sentiment is, how it’s analysed, and why tracking and understanding it is so important to business success.
Article
12 min read
20 customer thank you card examples (+ tips for writing them)
Show your customers how much their business means to you with our thank you note samples and email templates.
Article
13 min read
92 customer service statistics you need to know in 2025
Here are the trends, insights, and customer service statistics to know to exceed your customers’ expectations in 2023 and beyond.
Article
6 min read
35 customer experience statistics to know for 2025
Over 50% of customers will switch to a competitor after a single unsatisfactory customer experience. Here’s a list of 35 more customer experience statistics to share with your team.
Article
12 min read
25+ free chatbot templates to improve your CX in 2025
Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.
Article
1 min read
AI-powered ticketing automation: A complete guide for 2025
See how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.
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