1 min read

Zendesk AI: Unlocking the power of AI across your entire service experience

At a time of sky-high customer expectations, staffing shortages and economic uncertainty, AI helps customer service teams scale – and stay nimble.

How to cut digital customer service costs in financial services

Tailor your customer service into tiers to reduce costs.

How to use AI to cut customer service costs in financial services

Learn how to lower costs without sacrificing your customer experience.

Article
4 min read

How Zendesk for Startups program can help startups survive the funding winter

The global startup funding landscape has notably changed over the last year. We’ve seen venture capital…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
10 min read

30-60-90 day sales plan: how to write it (+ free template)

Discover how a 30-60-90 day plan can supercharge your sales team. Learn how to write a three-month strategy to train new managers and reps, and to sell in new territories.

Article
4 min read

Cybersecurity in financial services: Keeping data safe in the cloud has never been more urgent

With more financial organisations investing in cloud-based customer service solutions, protecting customer data has become a vital component of security and a key concern for the C-suite in 2023 as many financial services leaders ramp up their investment in customer service.

Article
4 min read

Why CX is a key differentiator in the rise of embedded finance

Embedded finance has become a hot topic in the last few years, offering new revenue streams…

Article
5 min read

3 consumer trends shaping grocery retail in 2023

Grocery lives in a world of retail unlike any other–there’s no getting away from the fact…

Charting a course to digital transformation in the passenger transport industry

Digital transformation is desperately needed in the passenger transport industry. See how modern CX solutions can help bridge the gap between outdated systems and newer ones.

1 min read

Winning in the dynamic world of eCommerce and retail: the essential survival kit in uncertain times

In the first part of our eBook series ‘The changing landscape of eCommerce: view from a…

The changing landscape of eCommerce: view from a European retailer's lens

Countries around the world are experiencing soaring energy bills, supply chain disruptions, and the aftershocks of…

Six ways for small and mid-sized retailers to improve customer experience

In today’s competitive market, personalised customer service is what sets retailers apart. This ebook describes best practice to help you create customer loyalty.

Modern CX is long overdue in the passenger transport industry

A travel boom is upon us. Airlines, cruise companies and rail services need to refresh their CX if they want to cash in and create loyal customers for life.

Article
2 min read

Engage, deflect or convert? How Proactive Messages drive better conversational experiences

Proactive Messages help deflect tickets, convert leads and create better conversational experiences for customers.

Article
5 min read

How AI and data analysis can help your business provide the personalised service customers demand

With Zendesk and Amazon Web Services (AWS), businesses can deliver personalised customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.

Ebook

CX trends for the public sector

Get conversational with your constituents for a seamless public service experience across channels.

Zendesk for Passenger Transport

Legacy infrastructure is a big challenge in the passenger transport industry. See how Zendesk helps transport companies integrate the old with the new for a more modern customer experience.

Article

IWD 2023: Celebrating women around the world who are championing equity

This year’s theme for IWD is ‘Embrace Equity’ – and that’s exactly what these women at Zendesk are enabling and empowering others to do.

IWD 2023: Celebrating women around the world who are championing equity

This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.