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Conversational data orchestration for smart, seamless CX

Get a quick introduction to conversational data orchestration powered by Zendesk.

7 min read

How CRM helps customer retention

What are the main customer retention challenges?   Finding and gaining customers is tough, but keeping…

Customer retention

Article
4 min read

Pop-up stores bring the best of both worlds to omnichannel retail

We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…

Customer experienceRetail

6 min read

Why CRM is important for small businesses

What are CRM systems?   Customer relationship management (CRM) softwares and tools, like the businesses that…

CRM

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
5 min read

How AI can improve the hotel guest experience

Summer’s approaching, it’s time to pack your bags and jet-set-go! Usually, the things we look forward…

Artificial intelligenceCustomer experience

Article
4 min read

This World Refugee Day, stand with refugees

World Refugee Day, observed June 20th each year, is dedicated to raising awareness of the situation…

Article
6 min read

Making online reviews work for you: A business’s playbook

When was the last time we visited a new restaurant or brought a product from an…

Customer feedbackCustomer satisfaction

3 min read

5 ways to create better employee experience in healthcare

Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.

HealthcareIndustries

How to use Zendesk for IT

Find out how IT leaders use Zendesk tools to provide IT service consistently, securely and at scale.

Your do-it-yourself guide to growing with the Zendesk Suite

In this ebook, you'll find best practice and actionable tips for small-but-mighty teams and complex organisations.

6 min read

Are CRM systems successful?

How do CRM systems work?  As the name suggests, CRM systems manage the relationships that businesses…

CRM

6 min read

How to evaluate chatbot performance

How can chatbots be used?  With more than two billion people regularly buying items online across the…

Chat

3 ways to deepen trust and build relationships through personalisation

Learn how to get personal with comprehensive customer information and build trust across any and every channel.

Article
4 min read

How retail banks can create opportunities – when they find their voice

Having to live very differently over the past couple of years has turbo-charged our collective transition…

Infographic

It’s time to get conversational with your customers

Customer support

A 3-pronged approach to creating (and scaling) legendary customer service experiences

To consistently deliver the types of experiences today’s consumers expect, leverage innovative CX analytics, QA data, and individualised agent coaching.

Zendesk for Manufacturing: Customer service that powers lifetime customer value

Discover how to connect all of your customer data to create better CX and boost your bottom line.

IndustriesManufacturing

Article
4 min read

How to put customer service first in uncertain times

We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…

Customer experience

5 min read

7 ways to create a great customer experience strategy

Why is customer experience management important? Companies that excel at customer experience have been shown to drive…

Customer experience

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