Latest stories
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Article
5 min read
Humans x chatbots: How this winning combination best serves banks
The customer journey in banking has drastically changed in recent years. The days of visiting a…
Article
5 min read
Sustainable shopping: Why retailers must go all in on green
According to researchers from the National Retail Federation, half of all shoppers will pay extra for…
Turbocharge your CX with Zendesk and AWS
Learn how to deliver faster retail customer service with Zendesk on AWS.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
5 min read
Why manufacturers must shift gears from product to CX, powered by AI
Times are changing. According to research, sixty six per cent of manufacturers are planning to launch…
Article
7 min read
How the UK’s top 30 ecommerce retailers are taking online CX to the next level
Retailers across the UK have shown incredible flexibility and resilience when it came to investing in…
6 min read
Shaping the future of intelligent CX with Zendesk AI
Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new AI technologies to instantly improve the customer experience.
Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk’s Scott Morris
This year’s WorldPride theme is Gather. Dream. Amplify. In a candid interview, Zendesk Acting Chief Marketing Officer and Executive Sponsor of Pride employee committee, Scott Morris, shines a light on why now is such a pivotal moment for Pride community members and allies to rally together.
Article
11 min read
Deep learning vs. machine learning: what’s the difference?
Here’s the easiest takeaway for understanding the difference between deep learning and machine learning: all deep learning is machine learning, but not all machine learning is deep learning.
Article
4 min read
How AI infused immersive CX can help retailers win the battle for customer loyalty
The money in our wallets doesn’t go as far as it used to. Prices are increasing—the…
How AI is boosting agent intelligence – and evolving the CX team
Agents and AI must work hand in hand to deliver the kinds of experiences that keep customers coming back.
How manufacturers can cut service costs with AI and automation
See how leading manufacturers are using artificial intelligence to stay ahead of the competition.
How to cut retail customer service costs with artificial intelligence
Creating great retail customer experiences can be a challenge. Learn how to unlock the power of AI and make your shop pop.
How tech companies are using AI to control costs in ‘year of efficiency’
Find out how leading tech and SaaS companies are using AI to reduce customer service costs and increase productivity.
Article
3 min read
New standard in CX–measuring customer emotions
Take a moment and think about your latest purchasing experiences. Can you recall buying a product…
Article
5 min read
The new frontier in finserv: immersive CX with conversational AI
Getting customer service right is vital for customer retention across all sectors, but the stakes are especially high for financial service providers, given the high lifetime value of customers, and the increasing shift from brick-and-mortar to online banking. Artificial Intelligence (AI) is playing a critical role in customer journeys, giving customers new ways to bank.
Article
15 min read
What is a customer profile? Guide, examples and templates
Leverage data to build rich customer profiles so you can provide more relevant, personalised experiences.
Article
9 min read
Value chain: definition, examples and guide
The value chain gives you the tools to maximise your company’s value and profit margin by evaluating all business activities.
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