Article • 16 min read
20 customer service CV examples + tips for 2025
Take the next step in your CX career with a customer service CV that stands out. Use one of our 20 templates below to get started.
Mozhdeh Rastegar-Panah
Senior Director, Product Marketing
Last updated November 5, 2025
What is a customer service report?
A customer service CV is a tailored document that outlines your skills, experience, and qualifications for customer-facing roles. It’s designed to show how you support customers, solve problems, and improve satisfaction, spotlighting interpersonal strengths, communication abilities, and real-world results.
Getting hired in customer service is more competitive than it used to be, and a generic CV won’t cut it. Hiring managers and automated screening software are scanning for specific signals: relevant skills, measurable impact, and keywords pulled straight from the job description. If your CV isn’t tailored, it’s getting filtered out.
This guide provides pro customer service tips and explains how to build a stand-out CV. Whether you're new to the field or years into your customer experience (CX) career, we’ll walk you through the essential elements to include and how to present them. You’ll also get access to 20 customer service CV examples, each designed to help you highlight your strengths and land the job.
More in this guide:
What makes a customer service CV stand out?
Customer service CV examples
Why strong customer service CVs matter
7 tips for writing a professional customer service CV
Customer service skills to include on your CV
Common customer service CV mistakes to avoid
Frequently asked questions
Level up your expertise with Zendesk
What makes a customer service CV stand out?
Strong customer service CVs don’t just summarise your past — they highlight what you can do next. The best ones are clear, focused, and packed with proof of performance.
Here’s what employers want to see:
- Quantifiable achievements: Metrics like resolution times, satisfaction scores, or retention rates help to hire managers see your impact right away.
- Relevant skills: Include a balance of hard and soft skills tailored to the role. Don’t forget technical tools, CX platforms, and AI exposure.
- Clean, easy-to-read formatting: Make it scannable with clear headings, bullet points, and logical structure.
- Customisation: A great CV isn’t one-size-fits-all. It reflects the language and priorities of the specific job you’re applying for.
Now that you know what makes a CV effective, it’s time to see those principles in action. The templates below show how to structure your CV for different roles and experience levels, with real-world examples you can use or adapt.
Customer service CV examples
Before you start applying for jobs, you need a solid CV. Explore our 20 downloadable customer service CV templates to create your own dynamic and unique CV—no matter what customer service position you’re applying for.
Entry-level customer service CV example
Our entry-level customer service CV template is designed for applicants without much formal experience. It emphasises important customer service skills like communication, collaboration, and time management, as well as any relevant volunteer work, internships, or service roles.
Even if your past jobs weren’t in customer service, highlight any experience where you supported others, solved problems, or worked in a team. Soft skills can go a long way in showing you’re ready to contribute from day one.
Why it works:
Focuses on core soft skills that matter in early-stage roles
Highlights real-world experience, even outside traditional job titles
Shows initiative and a willingness to learn
Do | Don’t |
Highlight transferable skills gained from various experiences | Include irrelevant details that don't support your career goals |
General customer service representative CV example
This template is ideal for someone with general customer service experience across industries. It emphasises responsiveness, communication, and efficiency—core traits every great CSR needs. Use this layout to clearly demonstrate how you’ve handled customer inquiries, solved problems, and contributed to positive experiences.
Add metrics where possible to make it even stronger. Whether you improved agent performance, resolved customer complaints quickly, or hit key satisfaction targets, numbers help tell your story.
Why it works:
Makes results visible with data and performance metrics
Emphasises CSR responsibilities in a clear, digestible format
Keeps focus on service quality and speed
Do | Don’t |
Use precise metrics to show your impact on customer service | Use vague or passive language or general statements about your responsibilities |
Customer support CV example
Customer support roles often involve a more technical skill set. This CV layout highlights your troubleshooting ability, product knowledge, and familiarity with key tools, especially automated ticketing systems and CRM software.
It’s a great place to show how you manage high volumes of support tickets, work under pressure, and collaborate with internal teams. Call out any specialised tools you’ve used and describe how they improved the agent experience or made workflows more efficient.
Why it works:
Clearly calls out tools and systems used on the job
Demonstrates the ability to manage pressure and technical issues
Prioritises fast problem-solving and systems thinking
Do | Don’t |
List your technical skills. | Skip mentioning your experience with specific tools and systems. |
Customer service manager CV example
This template is great for customer service managers who want to show they’re not just overseeing a team but also improving its operations. Focus on leadership, operational strategy, and your ability to elevate team performance and customer service KPIs.
It’s the place to highlight achievements like reducing ticket backlog, increasing satisfaction scores, or launching a new customer service management process. If you’ve led changes that moved the needle, put them front and centre.
Why it works:
Showcases measurable team impact and leadership outcomes
Prioritises results over responsibilities
Emphasises process improvement and scaling support
Do | Don’t |
Focus on your achievements as a team leader. | Leave out keywords or phrases from the job posting. |
Customer service supervisor CV example
As a customer service supervisor, your role blends team support with hands-on problem-solving. This CV template gives you space to show how you guide frontline agents, handle escalations, and contribute to day-to-day service operations.
Be sure to emphasise your role in customer service training, process documentation, coaching, and mentoring. This level of support creates a more confident, better-equipped team, which hiring managers want to see.
Why it works:
Demonstrates leadership through mentorship and coaching
Highlights conflict resolution and team management skills
Shows operational awareness without losing sight of CX
Do | Don’t |
Showcase problem-solving and decision-making skills. | Focus solely on individual tasks or interactions. |
Director of customer service CV example
This customer service director template is designed for high-level customer service professionals ready to lead large teams and align service with business goals.
It spotlights your vision for customer service plans, leadership across functions, and success in improving key metrics like customer satisfaction (CSAT) scores.
Show how you’ve delivered results, like reducing operating costs or launching new initiatives. And don’t forget your track record with tech and innovation, whether workflow automation or AI-powered customer support tools.
Why it works:
Shows business impact with clear data
Focuses on high-level strategic leadership
Connects service performance with company growth
Do | Don’t |
Relate how your education and experience contribute to department performance. | Neglect to mention your experience with innovative technology, tools, and software. |
Bilingual customer service example
This CV template is perfect for showcasing your ability to deliver multilingual customer support and build trust with customers across different cultures.
Use it to highlight your language proficiency, regional expertise, and experience offering language support across different voice, email, live chat, or social media channels.
If you’ve worked with international teams or supported global customers, include that context. And be specific about how your cultural awareness has helped de-escalate situations or improve resolution outcomes.
Why it works:
Clearly displays language skills and regional knowledge
Accentuates added value for global or diverse customer bases
Emphasises adaptability and cultural intelligence
Do | Don’t |
Highlight your knowledge of multiple languages. | Over- (or under-) exaggerate your proficiency. |
Healthcare customer service rep CV example
Customer service in healthcare requires more than empathy—it demands attention to detail, regulatory knowledge, and the ability to manage sensitive interactions with care. Use this CV template to demonstrate how your experience with healthcare CRM, medical documentation, or patient support contributes to better care delivery.
Include examples of how your healthcare service improves CX, such as reducing wait times, clarifying insurance coverage, or assisting with appointment coordination.
Why it works:
Reflects compliance with HIPAA and industry regulations
Emphasises empathy without losing focus on accuracy
Highlights practical experience with healthcare tools and systems
Do | Don’t |
Show you’re qualified for hospital customer service by addressing industry-specific criteria. | Include any personal or patient health information. |
Call centre representative CV example
Call centre representatives need to think fast, have strong communication skills, and the ability to manage high call volumes without letting CX slip. Call centre CV templates help you show off your efficiency, multitasking skills, and experience using call centre software.
When using this template, emphasise your work handling tough conversations, resolving tickets quickly, and helping your team deliver consistent call centre service. You can also include performance stats or call benchmarks that show your ability to meet targets.
Why it works:
Highlights performance in high-pressure environments
Prioritises communication and service metrics
Makes technical tool experience easy to find
Do | Don’t |
Prioritise relevant call centre skills at the top of the CV. | Force in every accomplishment and skip over your soft skills. |
Call centre supervisor CV example
This template is built for professionals who’ve led call centre teams and understand the importance of agent development, process improvement, and customer-facing metrics. Use it to highlight your experience in call centre management, coaching, quality monitoring, and leading performance reviews.
If you’ve designed new workflows, coached underperforming agents into top performers, or helped implement policy changes, this is where you can show off those valuable call centre skills. Tie your results to team or departmental wins.
Why it works:
Balances team development with operational success
Spotlights coaching and process optimisation
Positions you as a performance-oriented leader
Do | Don’t |
Exhibit your know-how to develop call centre personnel and improve department performance. | Miss out on highlighting team development. |
Hospitality CV example
Hospitality pros are the face of their brand, whether at a front desk, a concierge desk, or behind the scenes. This CV template helps you showcase your ability to deliver exceptional customer experiences (CX) in a fast-paced, guest-focused environment.
Emphasise your skills in handling customer feedback, using hospitality management systems, and collaborating with cross-functional teams. If you’ve helped implement service improvements or won awards for guest satisfaction, those achievements belong here.
Why it works:
Highlights a service-driven mindset and real guest outcomes
Shows hands-on experience with hospitality software
Spotlights adaptability in a high-pressure environment
Do | Don’t |
Reference real-world experiences using hospitality software and skills. | Make your CV difficult to scan. |
Bank customer service representative CV example
Banking customer service demands more than friendliness. You need to be precise, trustworthy, and tech-savvy. This CV template focuses on your ability to handle sensitive information, guide customers through complex transactions, and resolve account issues with accuracy and professionalism.
Mention any experience using banking CRMs or financial tools, and demonstrate how you’ve helped build trust with clients.
Why it works:
Shows adherence to compliance and accuracy in sensitive environments
Emphasises attention to detail and product knowledge
Reflects progression in customer-facing financial roles
Do | Don’t |
Describe your career progression and increased responsibilities. | Include references to sensitive financial information. |
Retail sales associate CV example
Retail roles require people skills, persuasion, and the ability to turn browsers into buyers. This template helps you spotlight your achievements in personalised customer service, hitting sales targets, and working across omnichannel retail environments.
Be sure to mention your experience using retail customer service software and managing point-of-sale systems, floor operations, or online orders. If you’ve consistently exceeded sales goals or earned customer recognition, now’s the time to show off these valuable retail skills.
Why it works:
Connects product knowledge with sales and service success
Reflects fluency with retail tools and customer touchpoints
Shows ability to thrive in dynamic retail settings
Do | Don’t |
Describe how you increased sales through building relationships. | Forget to mention general service skills and tool experience. |
Retail manager CV example
Retail managers wear a lot of hats, from sales strategist to mentor. Use this CV template to show how you’ve optimised store operations, improved staff performance, and driven consistent customer engagement.
Include examples of leading cross-functional teams, managing inventory systems, or launching store-wide campaigns. Highlight measurable wins like increased conversion rates or reduced employee turnover.
Why it works:
Balances people leadership with store operations
Demonstrates strategy-driven improvements
Shows a track record of customer-focused results
Do | Don’t |
Share your philosophy on managing employees and interacting with customers. | Focus too much on day-to-day activities or neglect to mention leadership initiatives. |
Technical support CV example
This CV template helps you position yourself as a technical expert who also knows how to connect with people. Whether working behind the scenes or directly with users, highlight your knowledge of service desks, troubleshooting, and remote support software.
Mention your experience walking customers through software installations, resolving complex tickets, or partnering with engineering to fix bugs. Be sure to include any improvements you’ve made to documentation or reduced ticket volume through proactive fixes.
Why it works:
Highlights dual strengths in tech and communication
Emphasises efficiency and independence
Clearly lists tools and platforms used
Do | Don’t |
Identify technical proficiencies. | Forget to mention customer-specific skills. |
Senior customer success manager CV example
Senior customer success managers focus on building lasting relationships and ensuring customers achieve their goals. This CV highlights your experience managing large accounts, leading successful programmes, and driving customer retention.
Showcase your skills in strategic planning, cross-department collaboration, and delivering measurable improvements in customer satisfaction. Mention leadership of customer success teams and scaling initiatives that increased loyalty or reduced churn.
Why it works:
Emphasises leadership and strategic impact
Provides evidence of results in retention and satisfaction
Highlights collaboration across teams
Do | Don’t |
Highlight your strategic leadership abilities. | Forget to mention cross-department collaborations. |
Customer care CV example
Customer care roles revolve around empathy and ensuring customers feel supported. Use this template to emphasise your ability to handle inquiries compassionately, resolve problems efficiently, and contribute to improve CX.
Include examples of successfully dealing with angry customers, implementing feedback, or participating in initiatives to boost customer satisfaction.
Why it works:
Centres empathy and communication
Shows impact on customer satisfaction
Highlights problem resolution skills
Do | Don’t |
Demonstrate your empathy and compassion. | Fill your CV with vague achievements or unquantifiable successes. |
Mid-level customer service CV example
This mid-level customer service CV sample helps you showcase progression from entry-level to more responsibility. Highlight your ability to manage complex interactions, lead small teams or projects, and use customer service tools effectively.
Mention successes in handling ticket escalations and mentoring junior teammates. Showing growth, accomplishments, and expanded scope signals readiness for the next step in your career.
Why it works:
Reflects career growth and leadership potential
Emphasises problem-solving and team contribution
Highlights the use of relevant tools and systems
Do | Don’t |
Focus on past leadership experiences, like mentoring junior-level employees. | Overlook the value of your soft skills, like communication and patience. |
Logistics customer service CV example
In logistics, understanding the supply chain and managing inquiries around shipping and delivery are critical. This CV spotlights your ability to navigate order fulfilment challenges, coordinate across departments, and use field service management software.
Highlight any improvements you made to delivery processes or customer communication during high-pressure situations.
Why it works:
Connects industry knowledge with customer support skills
Demonstrates cross-team coordination
Showcases technical software expertise
Do | Don’t |
Emphasise your technical knowledge and understanding of logistics terminology. | Go overboard using too much industry-specific jargon. |
Airline customer service CV example
Airline customer service requires managing high-stress environments while delivering seamless support to travellers. Use this template to highlight your experience resolving travel-related issues, working with airline reservation systems, and supporting diverse passenger needs.
Include examples of managing flight disruptions, handling reservations with travel customer service software, or leading teams during peak travel periods.
Why it works:
Highlights crisis management and customer care under pressure
Shows familiarity with industry-specific tools
Demonstrates ability to handle complex logistics
Do | Don’t |
Focus on your experience working on travel customer service teams. | Ignore the job description and outlined role requirements. |
Why strong customer service CVs matter
A strong CV is more than a list of your past jobs—it’s a sales pitch. In a crowded job market, your customer service CV can be the difference between getting an interview and getting passed over.
Customer service roles demand technical know-how, soft skills, and real-world experience. A tailored CV helps you prove that you’ve got what it takes to deliver meaningful customer experiences. Here are a few reasons why it matters to have an exceptional CV:
- Showcases your skills: It gives hiring managers a quick view of your relevant customer service experience and how your strengths match the role. This includes both technical abilities and people skills essential for delivering personalised support.
- Highlights your achievements and impact: A strong CV doesn’t just state what you did—it shows how well you did it. By including measurable results and specific contributions, you demonstrate your value.
- Differentiates you from other candidates: Generic CVs blend in. A customised, well-written CV shows that you’ve done your homework, understand the role, and bring something unique to the table.
You’ve seen why a strong CV matters. Now let’s talk about what goes into one. The skills you choose to include can shape how hiring managers see your potential, especially in roles requiring technical expertise and human connection.
Customer service skills to include on your CV
When building your customer service experience CV, it’s essential to highlight the skills employers look for in customer-oriented support roles. Customer-focused companies want people who can balance empathy with efficiency and know how to use tools and insights to improve every interaction.
Here are some of the top customer service skills to include.
Customer centricity
Customer-centric service is about putting the customer’s needs first. This skill showcases your ability to anticipate problems, advocate for the customer, and adapt your approach based on each interaction.
This skill showcases your commitment to understanding and meeting customer expectations, providing exceptional customer service, and genuinely desiring to help others.
Excellent communication skills
Clear, respectful customer communication builds trust. Strong communicators listen carefully, respond thoughtfully, and adjust their tone and language to match the situation. Whether you're explaining a technical issue or calming a frustrated customer, communication is key to building strong relationships.
Problem-solving skills
Effective problem solvers don’t just treat the symptoms. They dig into the root cause and offer real solutions. On your CV, highlight how you assess customer needs, troubleshoot efficiently, and follow through to make things right.
AI experience
Many support teams now use artificial intelligence (AI) to improve service speed and consistency. If you’ve worked with AI tools, like AI agents or an AI copilot with features like tone suggestions, smart summaries, or auto-ticket routing, mention that.
Understanding how to interact with AI in customer service (or how to guide it) shows that you're ready for the future of customer service. If you're still building that skill set, show initiative by noting any relevant training, courses, or certifications.
7 tips for writing a professional customer service CV
Your CV is often your first impression. It should reflect your experience, highlight your strengths, and show you understand what it means to deliver great customer experiences. The tips below will help you put together a CV that’s clear, relevant, and ready to rise to the top of the stack.
1. Keep it short and easy to read
Hiring managers often scan CVs quickly. Aim for one page, especially if you’re early or mid-career. Use clean formatting, consistent fonts, and clear section headers, so your top qualifications are easy to spot.
2. Highlight soft skills and hard skills
Customer service is as much about emotional intelligence as it is about tools and workflows. Make sure your CV reflects both. Include soft skills like customer empathy, adaptability, and teamwork, alongside hard skills like CRM proficiency, support ticket systems, customer service software, and industry-specific knowledge.
3. Include a customer service CV summary or objective
Start with a strong summary with customer service objectives that capture who you are and what you bring to the role. Briefly highlight your background, strengths, and goals, tailored to the job you’re applying for.
It’s also a great place to reinforce key qualifications and the most relevant skills you mentioned in your customer service cover letter.
4. Use action verbs and keywords
Skip generic phrases and opt for action-packed verbs like:
Managed
Resolved
Led
Streamlined
Use keywords pulled directly from the job description to help your CV pass applicant tracking systems (ATS) and show that your experience aligns with the company's needs.
5. Highlight experience working with customers
Be specific if you’ve worked in customer-facing roles, like a contact centre, retail environment, healthcare setting, or elsewhere. Detail the types of customer issues you handled and how you contributed to positive outcomes or increased customer satisfaction.
6. Tailor your customer service CV for each position
Resist the urge to use the same CV for every application. Customise each one by aligning your listed experience and skills with the job description. Adjust your summary and bullet points to reflect the language and priorities of the company you're applying to.
7. Proofread your CV
One typo can be strikes one, two, and three. It shows the hiring manager that you don't pay close attention to detail. Read your CV carefully, and don’t rely on spellcheck alone. Ask someone you trust to review it, or use a proofreading tool to catch formatting issues and awkward phrasing before you send it out.
Common customer service CV mistakes to avoid
Even the most experienced professionals can overlook CV missteps that make a big impact. Here are some of the most common mistakes and how to steer clear of them.
- Generic CVs: Sending the same CV to every job rarely works. If your CV doesn’t speak directly to the role, hiring managers will pass it over. Tailor your CV to each job by aligning your experience with the responsibilities listed in the description.
- Too much jargon: Industry-specific language can show your knowledge, but overusing acronyms and buzzwords can make your CV harder to understand. Aim for clarity and keep the reader in mind, especially if they’re not a subject-matter expert.
- Lack of quantifiable achievements: Saying you’re great at your job isn’t enough. Add numbers or specific results to back up your claims. Think metrics like CSAT improvements, resolution times, or reduced ticket volume.
- Typos and formatting errors: Mistakes on a CV can signal carelessness. Always proofread, use editing tools, or ask someone else to review your CV before submitting it.
- Poor formatting or readability: If your CV is hard to read, it won’t get read. Stick to a simple layout, avoid clutter, and organise content so that it highlights your most important skills and achievements right away.
- Overly long or short CVs: A CV that’s too short may not give enough detail. One that’s too long can feel overwhelming. Keep it focused and relevant. For most customer service roles, one page is the sweet spot.
A polished CV is a reflection of your attention to detail and professionalism. By avoiding these common pitfalls, you’ll give yourself the best shot at making a lasting impression and landing that interview.
Frequently asked questions
Level up your expertise with Zendesk
The best customer service professionals never stop learning. Whether you’re just starting out or looking to move into a leadership role, investing in your growth is key to delivering good customer service, and standing out on paper and in person.
With Zendesk Training, you can sharpen your skills, deepen your product knowledge, and stay current with the tools shaping the future of support. From onboarding essentials to advanced certification programmes, Zendesk offers flexible learning paths for every stage of your career.
Build confidence, boost your CV, and become a stronger asset to any customer service team.
