AI-powered bots
No bot compares to AI agents
Zendesk AI agents have a knack for the customer experience and know how to solve all sorts of interactions – even the most complex. They work well with human agents and deliver on the promise of instant, personalised service.
Benefits
Bots that make service look easy
Offer nonstop service
Rest easy knowing AI agents provide instant support to your customers anytime, anywhere – shrinking ticket queues.
Assemble with ease
Eliminate high ticket volume instantly. AI agents are adaptable and easy to set up, so you spend less time being a puppet master.
Impress customers
Boost CSAT in record time. AI agents are intuitive and deepen their understanding to make interactions even better.
Enrich your people
Let your human agents focus on nurturing customer relationships and more critical interactions, while AI agents are at work.
Ultimate joins Zendesk
Together, we will deliver the most advanced AI agents in the industry.
Features
Autonomy built into every action
AI agents automatically detect what customers want and how they feel and respond like your human agents would. They even identify and surface topics to automate based on your customer data.
Testimonials
50%
Reduction in ticket volume
43%
Increase in automated resolutions
Quick solutions – like answers given by AI agents – help free up our agents to spend more time with customers that need tailored help for more in-depth queries.
Lucy Hussey
Customer Service Manager
Frequently asked questions
Zendesk AI agents are available to all Zendesk customers on Support and Suite plans.
