Zendesk Products
5 ways omnichannel routing helps you manage operations effectively
Customers are engaging more with service teams—volume is up 14 percent over 2021, according to our…
8 min read
What is ITSM? The ultimate IT service management guide
What is ITSM? IT service management (ITSM) is a framework for delivering IT services to customers…
Article
5 min read
Zendesk Dashboards make data work for you
A data-driven approach to decision-making helps businesses make the right decisions. But understanding your data can…
Guides and ebooks
1 min read
Insights to Explore: A change management guide
The role your data plays has probably evolved since your business has grown, which means now…
Article
5 min read
Messaging apps are open for business
Customers want to communicate with businesses the way they would a human. They want experiences that…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Register now and secure your spot.
Guides and ebooks
5 min read
The benefits of owning your support community
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO and more.
Article
3 min read
Customer experience is a team sport
As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport
Article
1 min read
Say hello to Zendesk Explore
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it
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