Tech trends
Humans x chatbots: How this winning combination best serves banks
The customer journey in banking has drastically changed in recent years. The days of visiting a…
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Article
5 min read
Zendesk triggers: what you need to know
Staying on top of customer service can be tricky—especially when customers are demanding more. For example,…
Article
3 min read
Build your email list business using chatbots
How many emails will you send today? At a guess, we’d say close to a hundred.…
Article
6 min read
Science-based targets are the key to sustainable business
To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.
Article
5 min read
Live or virtual: The future of B2B events?
While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
5 min read
Are brands ready for us to start shopping in the Metaverse?
Watching your favourite football team play (and hopefully win!) is one of life’s great joys. That’s…
Article
4 min read
Get behind these 5 eCommerce trends in 2023
As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer…
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