Sales

Article
9 min read

What exactly is direct selling? | A direct sales explainer

Don’t be so quick to dismiss D2C sales. With more customers shifting online, you need to take advantage of the growing direct selling market.

Article
4 min read

What is a sales analysis?

Sales analysis is the process of identifying and processing sales and revenue-related data. Processing this data…

Article
10 min read

30-60-90 day sales plan: how to write it (+ free template)

Discover how a 30-60-90 day plan can supercharge your sales team. Learn how to write a three-month strategy to train new managers and reps, and to sell in new territories.

Article
7 min read

How CRM integrations strengthen your CRM solution

A recent MuleSoft survey found that the average business uses almost 900 different applications—but only 28…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
5 min read

Why building a connected sales organisation that can navigate uncertainity is the need of the hour

Discover the most pressing issues for sales organisations today, what the dawn of conversational CRM means for their tech stack, and how firms are planning to navigate the year ahead.

Article
7 min read

How CRM helps customer retention

What are the main customer retention challenges?   Finding and gaining customers is tough, but keeping…

6 min read

Why CRM is important for small businesses

What are CRM systems?   Customer relationship management (CRM) softwares and tools, like the businesses that…

Article
3 min read

Why you need to connect sales and customer service right now

Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?

Article
11 min read

Value chain analysis: Definition, examples, types, and more

Value chain analysis (VCA) allows you to increase your company’s profit margin through a deep-level understanding of its inner workings.

Article
10 min read

What is the buyer’s journey? Definition, stages, and examples

Gain a deeper understanding of your audience’s path to purchase so you can improve your sales and marketing efforts.

Article
10 min read

How to craft a foolproof go-to-market strategy (+ examples)

With a go-to-market strategy, you can turn your product concepts into tangible goods without chaos or confusion.

Article
10 min read

Keep companies competitive with a data-driven sales approach

If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.

Article
19 min read

Sales prospecting 101: A beginner’s guide

A strong sales prospecting strategy is key to growing your audience and your bottom line.

Article
9 min read

How to use sales psychology to increase lead conversion rates

Sales is a mind game. You can’t expect to convert a lead into a customer if…

Article
9 min read

What is sales velocity? Meaning, formula, and report

Understanding sales velocity enables your company to redefine its sales pipeline and process to increase lead conversion and revenue.

Article
11 min read

Sales tactics that work: Tactical selling simplified

Blow past your quotas with sales tactics that work to build trusting relationships.

Article
7 min read

How to lead a digital transformation

With both customers and employees embracing the digital economy, more and more businesses are pursuing digital transformations.

Article
10 min read

What is social selling? Definition, index and examples

Build brand credibility and customer relationships online through social selling.

Article
12 min read

Aligning sales and customer service: how and why

Drive profits and transform your brand by breaking the silos between your sales and support teams. It’s easy, and it’s essential.